Associate Executive (Volunteer Management, PHIC)

Singapore General Hospital; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A major healthcare institution in Singapore is seeking an Associate Executive to support volunteer management and engagement. The role includes managing inquiries, coordinating schedules, and supporting events related to volunteer activities. Candidates should have a diploma in communications or a related field, with strong communication skills and a friendly demeanor. Experience in volunteering is advantageous. This position offers an opportunity to contribute to the community while being part of a dynamic team.

Qualifications

• Diploma or equivalent in relevant discipline with a strong interest in healthcare and/or volunteer management.
• Experience in volunteering would be an advantage.
• Ability to work independently and collaboratively.

Responsibilities

• Manage volunteer email and phone inquiries.
• Support volunteer deployment and scheduling.
• Assist in planning and executing events.
• Provide administrative support for efficient operations.
• Maintain and update volunteer databases.

Skills

Good communication skills

Ability to work independently

Friendly and approachable demeanor

Collaboration as part of a team

Education

Diploma in Communications, Business, Marketing, Community Engagement

Job description

Job Responsibilities

The Associate Executive (AE) will support the SGH Volunteer Management Department, under Division of Population Health and Integrated Care (PHIC). The AE will assist with various tasks related to recruitment, training, planning, coordination and execution of all activities related to volunteer management and engagement.

The roles and responsibilities include, but is not limited to the following:

• Manage volunteer email and phone enquiries.
• Support volunteer deployment, volunteer scheduling and Volunteer records.
• Support volunteer programme monitoring, evaluation and reporting
• Assist with administrative matters including preparing certificates acknowledging volunteer hours/contributions.
• Assist in planning and executing appreciation events, recruitment fairs and campaigns.
• Provide administrative support, ensuring efficient day-to-day operations and financial tracking of Dept’s expenses
• Ensure fast and timely response to volunteers where required
  • Assist in troubleshooting and attending to volunteer requests promptly
  • Build and maintain effective working relationships with volunteers; make use of knowledge and context to assist volunteers in resolving problems
• Assist in resource and logistics management of department assets, including equipment and materials
• Assist in conducting post-event feedback and collate data for reporting
• Maintain and update volunteer databases and records
• Assist in publicity and recruitment events, training and deployment of volunteers
• Participate in team meetings and contribute ideas to improve processes
• Any other assigned duties by Director/ Supervisor

Job Requirements

• Diploma or equivalent inCommunications, Business, Marketing, Community Engagement, Development and Outreach discipline with a strong interest in healthcare and/or volunteer management or digital marketing
• Experience in volunteeringwould be an advantage
• Able to work independently
• Friendly and approachable demeanour, especially when interacting with volunteers
• Good communication skills, able to demonstrate patience and understanding in dealing with volunteers
• Work collaboratively as part of a team