Associate Executive, Health Management Unit (Contract till 31 March 2027

Changi General Hospital; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A prominent healthcare institution in Singapore is seeking a team member to handle calls, manage appointments, and support general enquiries for patients. Applicants should possess relevant educational qualifications and proficiency in Microsoft Office. Experience in customer service or healthcare will be beneficial. This role requires strong interpersonal skills and the ability to work well in a team. Office hours are standard with occasional weekend duties for community events.

Qualifications

• Experience in call centre or customer service roles is beneficial.
• Prior experience in healthcare, hospitality, or community care setting is advantageous.
• Able to work independently with minimal supervision.

Responsibilities

• Manage registration, appointment scheduling, and referrals.
• Support the team in administrative and secretariat duties.
• Assist with resident’s feedback and complaints.

Skills

Interpersonal skills

Communication skills

Microsoft Office proficiency

Education

GCE ‘N’ / ‘O’ / ‘A’ Level, NITEC / Higher NITEC or Diploma

Job description

You will serve as the point of contact to support the care team by handling calls, attending to general enquiries, and scheduling appointments for SingHealth residents and patients.

Responsibilities

• Manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team
• Support the team in administrative and secretariat duties such as referral management, data collection, report collation and arrangement of multidisciplinary team sessions
• Assist with resident’s feedback and complaints, and expedite to the supervisor (if required)
• Collect, store, distribute and monitor the level of inventory for consumables, equipment, stationaries and other office supplies and replenish when required
• Assist in outreach / community events and activities that are run by SingHealth HSG East team.
• Other duties assigned from time to time

Requirements

• GCE ‘N’ / ‘O’ / ‘A’ Level, NITEC / Higher NITEC or Diploma in any other relevant discipline
• Experience in call centre or customer service roles will be beneficial.
• Prior experience in healthcare, hospitability, or community care setting will be an advantage.
• Proficient in Microsoft Office applications
• Excellent team player with strong interpersonal & communication skills
• Able to work independently with minimal supervision

Working Schedule

• Office hours, 5-day work week
• Outreach or community event may occasionally take place on weekends or public holidays. Duties will be rostered amongst team members