Associate Executive (2 years contract), Clinical Operations (Surgical)

Woodlands Hospital; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare facility in Singapore is seeking an Associate Executive for a 2-year contract in Clinical Operations. The role involves managing appointment schedules for the national colorectal cancer screening program and ensuring patients receive timely consultations. Candidates should possess a diploma or GCE 'A' Levels and have 3-5 years of relevant experience, preferably within healthcare. Good interpersonal skills and effective communication in English are essential for success in this position.

Qualifications

• 3-5 years of experience in a related capacity, preferably in healthcare.
• Ability to communicate effectively at all levels.
• Good command of the English language, both written and spoken.

Responsibilities

• Provide support on the screening follow-up services for colorectal cancer screening.
• Manage appointment scheduling and follow up for patients.
• Respond to queries from patients and internal stakeholders.

Skills

Interpersonal skills

Effective communication

Project management

Multi-tasking

Education

Diploma or GCE 'A' Levels

Job description

Associate Executive (2 years contract), Clinical Operations (Surgical)

Family Group: Administration

Broad Function

To provide support on the screening follow‑up services for the national colorectal cancer screening programme (Healthier SG screening).

Specific

• Appointment management for referral from HPB portal including scheduling, re‑scheduling and cancellation
• Tracking of appointment fulfilment and follow up appointments
• Send out phone text messages to patients informing them to return the call and make an appointment
• Ensure that all patients referred to WH for further assessment are being followed up
• Recording of appointment call logs and appointment details of HPB referral cases in HPB system timely
• Track and ensure that all patients receive consultation from a specialist prior to colonoscopy appointment
• Monitor and ensure that the colonoscopy services are being carried out within 12 weeks from date of referral
• Respond to any queries from patients or internal stakeholders with regards to the programme
• Weekly follow up with HPB on any missing patient’s contact
• Coordinate and provide assistance with HPB in coordination of the programme

General

• Any other duties as assigned by the Reporting Officer

Job Requirements

• Diploma or GCE ’A’ Levels preferred
• At least 3‑5 years of related experience in a similar capacity, healthcare experience is preferred.
• Able to multi‑task and manage projects.
• Able to communicate effectively at all levels with good interpersonal skills.
• Possess a good command of the English language, both written and spoken.
• Healthcare experience is preferred