Associate Engineer (IT Operations)

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; Remote; SGD 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking an IT Operations Specialist to ensure effective monitoring and maintenance of IT infrastructure. The ideal candidate will have at least 1 year of experience in IT operations and hands-on knowledge of SD-WAN solutions. This role includes troubleshooting and providing support for IT systems and requires strong problem-solving and communication skills. Join us to unlock your potential in a dynamic work environment with 24x7 coverage responsibilities.

Qualifications

• At least 1 year of experience in IT infrastructure operations or technical support.
• Hands-on experience with SD-WAN platforms and troubleshooting.
• Fluent in English, both written and spoken.

Responsibilities

• Monitor the performance and availability of IT systems.
• Respond to and resolve IT incidents in a timely manner.
• Execute standard service requests across SD-WAN platforms.
• Perform daily health checks and system performance monitoring.
• Maintain clear communication with IT teams and stakeholders.

Skills

Problem-solving

Analytical skills

Communication

Technical support

Network reliability

Education

Bachelor’s degree or Polytechnic diploma in IT, Networking, or related field

Tools

Cisco Viptela

VeloCloud

RansNet

SilverPeak

Fortinet

Job description

Overview

Be a Part of Something BIG!

We are looking for a dedicated and highly motivated IT Operations Specialist to join our team. This role is critical in ensuring the continuous monitoring, support, and maintenance of customers' SD-WAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and the ability to perform under pressure in a dynamic environment

Responsibilities

• Monitoring and Support: Proactively monitor the performance and availability of IT systems, including servers, networks, and applications. Provide first-level support and troubleshooting for detected issues.

• Incident Management: Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.

• SD-WAN Service Requests and Changes: Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.

• Operational Tasks: Perform daily health checks, log reviews, and system performance monitoring. Ensure that all scheduled tasks are completed within agreed service levels.

• Communication: Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.

• Compliance and Security: Follow company policies and regulatory standards to ensure secure and compliant IT operations

• Work Schedule: Rotating 12-hour shifts, including nights, weekends, and public holidays (24x7 coverage)

Qualifications

• Tertiary education in Information Technology, Networking, or a related field (Bachelor’s degree or Polytechnic diploma preferred).

• At least 1 year of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).

• Hands-on experience with SD-WAN platforms (e.g., Cisco Viptela, VeloCloud, RansNet, SilverPeak, Fortinet) and familiarity with change request execution and basic troubleshooting.

• Solid understanding of IP networking fundamentals (TCP/IP, routing) and operating systems (Windows, Linux).

• Professional certifications such as CCNA/CCNP or SD-WAN vendor-specific certifications are advantageous.

• Strong analytical and problem-solving skills; keen interest in information security and network reliability.

• Fluent in English, both written and spoken, with good interpersonal and communication skills.

• Candidates should indicate their certifications and years of experience with the listed technologies in their application

Ready to apply?

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!