Associate Engineer (Factory)

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading gaming technology company is seeking a Customer Support Specialist based in Singapore. The role involves maintaining advanced casino technology products, troubleshooting digital equipment, and supporting international installations. Candidates should have a Bachelor’s degree and strong interpersonal skills, with a willingness to travel. Irregular hours are expected to align with casino operations.

Qualifications

• Eligible for casino licensing (no criminal record, no bankruptcy, not under indictment).
• Willing to work irregular hours to support 24/7 casino operations.
• Open to international travel and potential overseas postings.

Responsibilities

• Perform routine maintenance and diagnostics on digital equipment at client sites.
• Troubleshoot and repair peripheral devices to ensure optimal performance.
• Collect and analyze data to improve equipment reliability and service quality.
• Communicate directly with clients to resolve issues and ensure satisfaction.
• Support equipment installation projects at international locations.
• Gain hands-on experience in Singapore before exploring global career opportunities.

Skills

Strong interpersonal skills

Communication skills across cultures

Education

Bachelor’s degree

Job description

COMPANY OVERVIEW

Our client is a global leader in the design and manufacturing of casino playing cards, gaming currencies, and advanced casino equipment. With decades of experience and a strong international presence, the organization is trusted by major casinos across Asia, Europe, and North America. Their commitment to innovation and quality has made them a preferred partner in the gaming industry.

JOB RESPONSIBILITIES

As a Customer Support Specialist, you will play a key role in supporting our advanced casino technology products across international markets. You will ensure that our digital equipment—used in casinos for card and chip reading—operates at peak performance, delivering value and reliability to our clients.

• Perform routine maintenance and diagnostics on digital equipment at client sites (casinos).
• Troubleshoot and repair peripheral devices to ensure optimal performance.
• Collect and analyze data to improve equipment reliability and service quality.
• Communicate directly with clients to resolve issues and ensure satisfaction.
• Support equipment installation projects at international locations.
• Gain hands-on experience in Singapore before exploring global career opportunities.

JOB REQUIREMENTS

• Bachelor’s degree from an accredited institution.
• Eligible for casino licensing (no criminal record, no bankruptcy, not under indictment).
• Willing to work irregular hours to support 24/7 casino operations.
• Strong interpersonal and communication skills across cultures.
• Open to international travel and potential overseas postings.

Working Location: Singapore

Ng Siew Thien (R22107842)

JAC Recruitment Pte. Ltd. (90C3026)

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