Associate Director, Process Improvement

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Marina Bay Sands Pte Ltd seeks a strategic, hands‑on project leader to manage a portfolio of cross‑functional process improvement initiatives from opportunity identification through implementation, benefits realization, and sustainment.

The ideal candidate will apply Lean Six Sigma, DMAIC, Kaizen, and other methodologies to diagnose problems, shape improvement roadmaps, and drive measurable gains in service excellence, productivity, cost efficiency, and guest experience across the organization.

Qualifications

• Lean Six Sigma, DMAIC, Kaizen, Value Stream Mapping, root-cause analysis, process redesign, and other operational excellence methodologies to solve complex business problems.
• Coach project teams and stakeholders on structured problem-solving, with formal training delivery support where required.
• Build standard project tools, templates, governance routines, and measurement frameworks to strengthen the organization’s improvement capability and sustain project outcomes.
• Define project success measures, establish baseline and target performance indicators, and use data-driven insights to monitor progress and impact.

Responsibilities

• Establish strong project governance, including project charters, prioritization criteria, steering updates, implementation plans, benefits tracking, and post-implementation reviews.
• Manage a balanced pipeline of improvement initiatives aligned with business priorities, the Service & Productivity Roadmap, and enterprise operational excellence goals.
• Lead change management activities that support implementation readiness, stakeholder buy-in, communication, adoption, and sustainment of new ways of working.
• Track and validate project benefits, including productivity gains, cycle-time reduction, service quality improvements, cost avoidance, risk reduction, and enhanced guest or employee experience.

Skills

Lean Six Sigma

Change leadership

Process improvement

DMAIC methodology

Stakeholder management

Kaizen

Value Stream Mapping

Job description

We are seeking a strategic and hands-on project leader who can manage a portfolio of cross-functional process improvement initiatives from opportunity identification through implementation, benefits realization, and sustainment. The ideal candidate will bring deep expertise in Lean Six Sigma and operational excellence, with the ability to diagnose complex business problems, structure improvement roadmaps, lead stakeholders through change, and deliver measurable outcomes in service excellence, productivity, cost efficiency, and guest experience.

• Establish strong project governance, including project charters, prioritization criteria, steering updates, implementation plans, benefits tracking, and post-implementation reviews.

• Manage a balanced pipeline of improvement initiatives aligned with business priorities, the Service & Productivity Roadmap, and enterprise operational excellence goals.

Lean Six Sigma & Operational Excellence Expertise

• Apply Lean Six Sigma, DMAIC, Kaizen, Value Stream Mapping, root-cause analysis, process redesign, and other operational excellence methodologies to solve complex business problems.

• Coach project teams and business stakeholders on the practical application of structured problem-solving and process discipline, with formal training delivery playing a supporting role where required.

• Build standard project tools, templates, governance routines, and measurement frameworks to strengthen the organization’s improvement capability and sustain project outcomes.

Innovation & Technology Enablement

• Actively identify and evaluate innovative ideas, technologies, and solutions that address business challenges, enhance service excellence, or improve productivity.

• Coordinate site visits, technology assessments, and opportunities to explore emerging best practices.

Stakeholder Engagement & Change Leadership

• Engage senior leaders, functional owners, and frontline teams to secure alignment, unblock decisions, and drive adoption of improvement initiatives.

• Lead change management activities that support implementation readiness, stakeholder buy-in, communication, adoption, and sustainment of new ways of working.

Process ImprovementDelivery & Benefits Realization

• Partner with business leaders to identify high-impact opportunities, define problem statements, quantify business cases, and prioritize projects based on value, feasibility, and strategic alignment.

• Drive projects to conclusion by managing dependencies, resolving roadblocks, aligning stakeholders, and ensuring implementation discipline across cross-functional teams.

• Track and validate project benefits, including productivity gains, cycle-time reduction, service quality improvements, cost avoidance, risk reduction, and enhanced guest or employee experience.

Insights, Evaluation & Continuous Refinement

• Define project success measures, establish baseline and target performance indicators, and use data-driven insights to monitor progress and impact.

• Develop dashboards, scorecards, and executive updates to provide visibility on project status, risks, benefits, and lessons learned.