Associate (Digital, Marketing Communications & Service Excellence) [GRIT@Gov]

Ministry of Finance; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is seeking a proactive individual to support digital transformation initiatives across communications. The ideal candidate will have strong communication skills and experience in content production, including graphics and videos. Responsibilities include implementing technological solutions and conducting assessments for productivity gains. A keen interest in current affairs and customer service orientation are essential in this dynamic role.

Qualifications

• Good command of English and proficiency in a second language is an advantage.
• Ability to produce engaging graphics and videos.
• Meticulous and self-motivated individual who can work independently.

Responsibilities

• Support digital transformation initiatives across communications.
• Identify and implement technological solutions.
• Conduct assessments and develop proof-of-concepts.

Skills

Strong written and verbal communications skills

Content production skills

Familiarity with generative AI

Customer-service orientation

Interpersonal skills

Tools

Canva

CapCut

Adobe Photoshop

Adobe Illustrator

Job description

What the role is:

• Be part of a team to support digital transformation initiatives across all communications and engagement work processes, including media relations, digital and marketing communications, strategic communications planning, and stakeholder engagement.
• Identify, pilot and implement technological solutions such as robotic process automation, artificial intelligence, cloud-based solutions and digital collaboration tools.
• Conduct assessments, develop proof-of-concepts, and assist with the measurement of productivity gains for pilot initiatives.
• Leverage digital content creation tools and platforms to support the ideation and production of innovative social media content and formats.
• Use best‑in‑class social media management digital platforms to:
  • Optimise MOF’s digital presence across multiple channels, employing data analytics to enhance audience engagement and amplify understanding of MOF policies and initiatives.
  • Conduct social listening and media monitoring, utilising AI to generate actionable insights and produce data visualisation for sentiment analysis.
• Work with AI‑assisted drafting tools to efficiently manage and respond to straightforward public queries, feedback, and appeals to ensure compliance with service standards.

What we are looking for:

• Good command of the English language, with strong written and verbal communications skills. Proficiency in a second language is an advantage.
• Good skills for content production including graphics and videos, and adept at tools such as Canva, CapCut, Adobe Photoshop/Illustrator, among others.
• Familiarity with the use of generative AI.
• Customer‑service oriented, self‑motivated and meticulous, with the ability to work independently in a dynamic, fast‑paced environment and with tight deadlines.
• A keen interest in and awareness of current affairs and national issues.
• Team player with strong communication, interpersonal, organisational and project‑management skills.

About Ministry of Finance

The Ministry of Finance (MOF) is responsible for managing Singapore’s fiscal policies and the structure of its economy. We work to maintain international standards and best practices in areas such as company law, accounting standards, and corporate governance principles. We aim to advance the well‑being and development of Singapore by:

• Achieving a balanced budget through prudent and sustainable fiscal policies.
• Ensuring the prudent investment of the government’s reserves and other public funds.
• Setting out policies for government procurement, customs regulation, accounting standards and business regulation.
• Fostering a regulatory environment conducive to business and enterprise.
• Ensuring that businesses operating within Singapore's jurisdiction are compatible with international standards and practices, in areas such as company law, accounting standards and corporate governance principles.