Associate Cybersecurity Support Engineer

Netpoleon; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading cybersecurity firm in Singapore is seeking an Associate Support Engineer to assist customers with technical inquiries and troubleshooting. The ideal candidate will possess strong analytical and problem-solving skills along with excellent communication abilities. This role involves collaboration with internal teams and ensuring compliance with service level agreements. Recent graduates with a technical background are encouraged to apply.

Benefits

13th month AWS

Variable bonus

In-house and vendor-led training

Opportunity for specialization in security fields

Qualifications

• Solid understanding of computer systems, networks, and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• A customer-centric mindset and ability to empathize with customers.
• Effective collaboration skills with cross-functional teams.
• Strong documentation skills for creating technical content.
• Ability to learn quickly and stay up-to-date with trends.
• Adherence to SLAs for customer support.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and ticketing system.
• Investigate and diagnose technical problems reported by customers.
• Create and maintain technical documentation and FAQs.
• Collaborate with internal teams to resolve complex issues.
• Assist in testing new product features and providing feedback.
• Support new customers during the onboarding process.
• Stay updated with product offerings and industry trends.
• Ensure compliance with SLAs for response and resolution times.

Skills

Technical Knowledge

Communication Skills

Problem-Solving Abilities

Customer Service Orientation

Teamwork and Collaboration

Technical Documentation

Adaptability and Learning Agility

SLA Compliance

Job description

A leading cybersecurity firm in Singapore is seeking an Associate Support Engineer to assist customers with technical inquiries and troubleshooting. The ideal candidate will possess strong analytical and problem-solving skills along with excellent communication abilities. This role involves collaboration with internal teams and ensuring compliance with service level agreements. Recent graduates with a technical background are encouraged to apply.