Associate Customer Success Champion: Drive Value & Adoption

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading software company located in Singapore is seeking a Customer Success Manager to oversee a large portfolio of commercial and enterprise accounts. The successful candidate will drive customer outcomes by ensuring customers obtain maximum value from their ServiceNow investment while facilitating effective conversations with various stakeholders. This role requires strong communication, strategic advisory skills, and a commitment to continuous learning to adapt to industry trends.

Qualifications

• 3+ years of experience in Customer Success, Project Management, Business Admin, or SaaS.
• Proven strategic advisory skills with best practices to optimize environments.
• Outstanding communication and presentation skills are essential.

Responsibilities

• Oversee a large portfolio of commercial and enterprise accounts.
• Ensure customers are technically healthy and on the latest product version.
• Build Customer Impact Plan that outlines success factors and metrics.

Skills

Customer Success

Project Management

Business Administration

SaaS

Data Analytics

Communication

Collaboration

Problem Solving

Job description

A leading software company located in Singapore is seeking a Customer Success Manager to oversee a large portfolio of commercial and enterprise accounts. The successful candidate will drive customer outcomes by ensuring customers obtain maximum value from their ServiceNow investment while facilitating effective conversations with various stakeholders. This role requires strong communication, strategic advisory skills, and a commitment to continuous learning to adapt to industry trends.