Associate Customer Experience Technical Services Systems Integration Specialist

NTT Communications; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology firm in Singapore is seeking an Associate Customer Experience Technical Services Systems Integration Specialist. This entry-level position involves working closely with technical teams on configurations, installations, and breaking/fixing less complex issues. Applicants should have a Bachelor’s degree in Information Technology or a related field, along with the enthusiasm to learn. The company promotes a diverse workplace culture and offers opportunities for growth and professional development. Candidate should be prepared for on-site work.

Qualifications

• Entry level experience in technical implementation engineering.
• Demonstrates solution and service knowledge.
• Sound knowledge of CX infrastructure and systems.

Responsibilities

• Own portions of installation, break/fix incidents, and problem management.
• Work with Implementation Engineering team to meet client requirements.
• Attend to less complex break/fix events.

Skills

Problem analysis and solution formulation

Communication ability

Time management

Attention to detail

Education

Bachelor's degree in Information Technology or related field

Tools

Genesys Cloud CX

Avaya

NICE certifications

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA

The Associate Customer experience Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature. This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

Key responsibilities

• Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• Action less complex configurations and installations.
• Attend to less complex break/fix events during project lifecycle.
• Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
• Performs any other related task as required.

To thrive in this role, you need to have

• Demonstrate solution and service knowledge.
• Possess sound knowledge of CX infrastructure and systems.
• Demonstrate problem analysis and solution formulation skills.
• Demonstrate learning and service orientation.
• Demonstrate excellent attention to detail.
• Demonstrate proactive management.
• Demonstrate the ability to adapt to change and to think innovatively.
• Display good verbal and written communication ability.
• Demonstrate the ability to engage with a variety of stakeholders.
• Possess good planning and time management ability.
• Demonstrate the ability to cope under pressure.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Relevant technology certifications such as -
• NICE - NICE Engage NCSE (Support); NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification.
• Avaya - Avaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration.
• Verint - Workforce Management (WFM); Interactions.
• Genesys
  • Foundational Courses
  • Genesys Cloud CX
  • Implementation; Genesys Cloud CX
  • Contact Centre Administration; Genesys Cloud CX
  • Reporting and Analytics.
• Genesy
  • Level 1 Courses
  • Genesys Cloud CX Webinar
  • Genesys Cloud CX Overview; Genesys Cloud CX
  • Routing; Genesys Cloud CX
  • Telephony and Systems Basics; Genesys Cloud CX
  • Recording and Quality Management Basics; Genesys Cloud eLearning Path (QM, Scripting, et al).

Required experience

• Entry level experience in a technical implementation engineering.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today