Associate, CS&S Participant Services - RPS

Charles Schwab Corporation; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

Charles Schwab Singapore is seeking a Specialist to support clients and internal partners across account opening, maintenance, cashiering, documentation and servicing. The role ensures completeness, accuracy and regulatory compliance while delivering clear communication and timely issue resolution.

The position requires sound judgment, attention to detail, and the ability to adapt to changing priorities within a regulated brokerage environment; in-office collaboration is emphasized.

Qualifications

• Diploma or degree in business, finance, banking or related discipline preferred.
• Experience in brokerage operations, financial services, client service, account opening, maintenance, compliance or cashiering.
• Knowledge of securities-industry practices and MAS Singapore requirements preferred.
• Proficiency in Microsoft Office and ability to learn brokerage/workflow systems quickly.
• No professional licence or certification required unless specified for the position.

Responsibilities

• Review and process account opening docs and cashiering instructions per firm procedures and controls.
• Perform client identification, due diligence, AML, sanctions, and risk-control checks, escalate high-risk matters as needed.
• Support clients via phone, email, chat, and in-person channels for account applications and servicing.
• Notify clients and internal partners of missing information, status, and next steps clearly and promptly.
• Review account information and holdings before money movement to reduce errors and client impact.
• Maintain accurate records, case notes and documentation in approved systems.
• Collaborate with Compliance, Operations, Cashiering, Tax, Account Services and stakeholders to resolve issues.
• Follow procedures, SLAs, quality standards and escalation protocols; identify improvement opportunities.
• Support special projects and other priorities when required.

Skills

Brokerage operations experience

Client service

Regulatory knowledge

Attention to detail

Microsoft Office proficiency

Education

Diploma or degree in business/finance/banking

Tools

Microsoft Office

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Specialist supports Schwab Singapore clients and internal business partners across account opening, account maintenance, cashiering, documentation, and general servicing. The role reviews requests for completeness and accuracy, applies established procedures and regulatory requirements, communicates clearly with clients, and works with partner teams to resolve issues efficiently. The position requires sound judgment, attention to detail, strong service orientation, and the ability to manage changing priorities in a regulated brokerage environment.

Key Responsibilities:

• Review and process Schwab Singapore account opening documentation, account maintenance requests, and cashiering instructions in accordance with firm procedures and applicable controls.
• Perform required client identification, due diligence, Anti-Money Laundering, sanctions, and related risk-control checks, escalating exceptions or higher-risk matters as appropriate.
• Support clients through phone, email, chat, and in-person channels, including requests relating to account applications, documentation, funding, withdrawals, account access, and general servicing.
• Notify clients and internal partners of missing information, rejected or approved requests, processing status, and required next steps in a clear, timely, and professional manner.
• Review account information and holdings before processing money movement or maintenance requests to reduce the risk of errors, debit balances, restrictions, or client impact.
• Maintain accurate records, case notes, supporting documentation, and evidence of completed reviews in approved systems.
• Partner with regional and global teams, including Compliance, Operations, Cashiering, Tax, Account Services, and business stakeholders, to resolve client and process issues.
• Follow desktop procedures, service-level expectations, quality standards, and escalation protocols while identifying opportunities for continuous improvement.
• Support special projects, remediation exercises, research requests, client events, seminars, and other business priorities when required.

The role independently handles routine to moderately complex requests within documented procedures and delegated authority. Matters involving exceptions, unclear documentation, elevated risk, potential regulatory impact, or material client harm must be escalated. Errors may result in financial loss, regulatory or legal exposure, operational disruption, adverse client outcomes, or reputational risk to Schwab.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

• Diploma or degree in business, finance, banking, or a related discipline preferred; equivalent relevant experience may be considered.
• Prior experience in brokerage operations, financial services, client service, account opening, account maintenance, compliance, or cashiering preferred.
• Working knowledge of securities‑industry practices and familiarity with requirements established by the Monetary Authority of Singapore and other applicable regulators is preferred.
• Proficiency in Microsoft Office and the ability to learn brokerage and workflow systems quickly.
• No professional licence or certification is required unless specified for the position.