Associate Cloud Engineer - Automation(CPE) (Ref 26260)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A reputable staffing company in Singapore is looking for a skilled IT professional to design and implement Jira ITSM processes, develop Ansible playbooks, and ensure ITIL-aligned service management. The ideal candidate has strong scripting skills, a diploma or degree in computer science, and possesses ITIL certification. Excellent analytical and communication skills are a must for this role, which promotes continuous learning within a dynamic environment.

Qualifications

• Diploma or Degree in computer science or related IT discipline required.
• ITIL v3/v4 certification preferred for IT service management.
• Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux essential.

Responsibilities

• Design, configure, and implement Jira ITSM forms efficiently.
• Develop and maintain custom workflows and business rules.
• Implement ITIL-aligned processes across various IT functions.
• Collaborate with stakeholders for effective technical designs.
• Develop infrastructure automation using Ansible playbooks.
• Build REST API integrations for automation.
• Support platform upgrades and ensure performance.

Skills

Jira ITSM forms design

Custom workflows and business rules

Ansible playbook development

REST API integrations

Windows Server knowledge

Red Hat Enterprise Linux administration

Scripting languages (Python, PowerShell, Bash)

Agile methodologies understanding

Analytical and problem-solving skills

Education

Diploma/Degree in computer science or related IT discipline

ITIL v3/v4 certification or equivalent

Job description

Responsibilities

• Design, configure, and implement Jira ITSM forms
• Develop and maintain custom workflows, business rules and groovy scripts
• Implement ITIL-aligned processes for incident, problem, change, request and CMDB
• Collaborate with stakeholders to translate functional requirements into effective technical designs
• Develop and maintain Ansible playbook for infrastructure automation
• Build REST API integrations with internal systems to enable seamless end-to-end automation
• Support platform upgrades, patch management, and ensure optimal performance and availability

Requirements

• Diploma/Degree in computer science or related IT discipline, or equivalent experience
• ITIL v3/v4 certification or equivalent experience in IT service management
• Openness to feedback and a commitment to continuous learning and skill development
• Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
• Familiarity with programming/scripting languages such as Python, PowerShell, or Bash
• Understanding of Agile methodologies
• Strong written and verbal communication skills for effective user engagement
• Strong analytical and problem-solving skills to address technical challenges
• Experience in cross-functional teams or projects is advantageous
• Familiarity with AWS Cloud is a plus but not mandatory