Associate, Area Management (SEA)

Coach; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading luxury brand located in Singapore is seeking an Associate, Area Management for Southeast Asia. The role involves supporting the Account Manager in sales, product strategy, and brand-building activities. Ideal candidates will possess strong analytical skills and experience in retail operations. Responsibilities include managing sales forecasts, enhancing customer service processes, and driving business relationships. Strong communication and strategic thinking abilities are essential for success in this fast-paced environment.

Qualifications

• Experience in international sales, consulting or finance will be advantageous.
• Strong passion in retail and brand management.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Manage monthly sales and shipments forecasts.
• Ensure accurate and timely receipt of retail sales data.
• Build strong business relationships to drive sales.

Skills

Analytical skills

Detail-oriented

Excellent communication

Organizational skills

Strategic thinking

Education

Bachelor’s Degree in a quantitative area

Tools

Excel

Business intelligence systems

Job description

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose: Based in Singapore, the Associate, Area Management for Southeast Asia (SEA) is responsible for supporting the Account Manager, CI (SEA) in sales, product strategy, retail presentations and brand-building activities. The ideal candidate will quickly gain a good understanding of the business and be able to identify issues and recommend action plans.

The Associate, Area Management has strong follow-through and initiative skills as well as strong analytical acumen. They will be relied upon to build relationships internally and externally to gain support and cooperation.

The successful individual will leverage their proficiency to...

Planning and Analysis

• Manage monthly sales and shipments forecasts and actualization
• Complete annual sales plans by account in partnership with Finance
• Ensure accurate and timely receipt of weekly retail sales POS and operational data
• Analyze POS data and identify risk and opportunities
• Analyze and update Coach International price premium grid, working in concert with Accounts, Finance and Global Pricing team
• Work with Inventory Management and accounts on Open-to-Buy projections
• Consolidate monthly recap for performance analysis and internal management reporting purpose

Customer Service/Operations

• Partner with Buying and Operations teams on order logistics and communication
• Coordinate with Customer Service team on order-management process and fill rate analysis
• Collaborate with accounts and Customer Service team to ensure timely product receipts
• Partner with Finance team to ensure timely payments and reconciliation
• Support order placements for Not-for-Sale items including new store opening props

Drive the business

• Responsible for achieving retail sales (comp and total sales) and shipments
• Build strong business relationships externally and internally to gain support and cooperation to drive business
• Execute key strategies and product initiatives
• Convey knowledge of all Coach products and standards to accounts
• Identify sales initiatives to drive business and assess their results and effectiveness
• Participate in business review meetings with distributors

Sales & Marketing

• Partner with Account Manager to create business review and business development presentations
• Perform competitive market landscape research including obtaining market intel from accounts
• Partner with Accounts, Visual Merchandising and Buying team to review door profile and provide recommendations
• Own ordering process through selling tool. Coordinate all ordering process logistics with Customer Service and Operations Teams
• Coordinate Market week organization and meeting appointments

Business Management & Development

• Partner with Account Manager to propose business development opportunities in existing and new markets
• Support new store openings: new account set-up, create and monitor new store checklist, follow up with internal and external partners on deliverables and ensure execution to Coach standards
• Coordinate with cross-functional partners for best-in-class Retail Execution, including Product Assortment, Visual Merchandising, Customer Service, Operations and Training

The accomplished individual will possess...

• Bachelor’s Degree, preferably in an area focused on quantitative analysis
• Experience in international sales, consulting or finance will be advantageous
• Advanced retail math and excel skills. Knowledge and experience with business intelligence systems
• Detail-oriented, strategic thinking and strong analytical skills
• Outstanding organizational skills, ability to multi-task
• High energy with strong passion in retail and brand management
• Excellent communication and presentation skills

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
• and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.