Associate Application Analyst (6 months)

THOMSON MEDICAL PTE. LTD.; Singapore; On-site; SGD 61,000 - 95,000; Full time

Job summary

Thomson Medical invites applications for an Associate Application Analyst to join the Digital and Information Technology team. You will implement, maintain and support IT systems, including EMR and clinical modules, to meet hospital operations needs.

Join a dedicated team ensuring 24x7 production support, documentation, testing, and user training while collaborating with clinicians and vendors to deliver reliable IT services.

Qualifications

• Recognized certificate/diploma or higher.
• Good knowledge in process and workflow mapping and analysis, and troubleshooting skills.
• Prior experience in IT systems implementation, preferably EMR or clinical systems.

Responsibilities

• Work with business stakeholders to understand operations and requirements.
• Propose IT solutions to streamline and improve business operations.
• Provide 24x7 production support and troubleshoot IT system issues within SLA.
• Prepare and maintain IT systems documentation (functional/design/test specs, guides).
• Manage, perform and support User Acceptance Testing.
• Conduct end-user training and assist colleagues in their absence.

Skills

Process mapping

Troubleshooting

Training & onsite support

Written & spoken English

Education

Diploma / Advance / Higher / Graduate Diploma

Tools

MS Office

MS Excel

MS PowerPoint

Job description

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Associate Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre.

The IT systems primarily include Electronic Medical Record System and other clinical related management systems.

He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

RESPONSIBILITIES

• Work closely with business stakeholders to understand their business operation process and requirements
• Work with the team to propose appropriate IT solutions that can streamline and improve business operations
• Provide 24x7 production support, and assist in troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members
• Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide
• Manage, perform and support User Acceptance Testing
• Good conversational skills and ability to conduct end user training
• Covers duties of fellow colleagues in their absence
• Performs any other job-related duties as assigned
• Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations
• Strives to meet project timelines and objectives with dedication and efficiency

REQUIREMENTS

• Recognized Professional Certificate/Diploma/Advance/Higher/Graduate Diploma
• Good knowledge in process and workflow mapping and analysis, and good troubleshooting skills
• Prior experience in IT systems implementation, preferably EMR, clinic/lab/radiology related systems or onboarding to NEHR for clinical systems preferred
• Good skills in MS Office software such as MS Excel, MS Powerpoint and other job-related applications
• Prior experience in conducting training and providing onsite IT support to users will be beneficial
• Proficient in written and spoken English

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

We regret to inform that only shortlisted candidates would be notified.