Assistant VP, Technical Implementation Advisor, Group Wholesale Banking

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks a Technical Implementation Advisor to lead end-to-end client working capital management solutions. You will coordinate internal and external activities for timely onboarding and project success.

Responsibilities include engaging with clients and partners, managing escalations, and ensuring high client satisfaction while delivering solutions across Asia Pacific and beyond.

Qualifications

• Experience in implementing client working capital management solutions is preferred.
• Strong communication, collaboration and client-facing abilities are essential.
• Familiarity with ERP integration, data mapping and payments/collections a plus.

Responsibilities

• Own end-to-end implementation with a consultative approach and client onboarding.
• Coordinate internal and external tasks across multiple locations and partners.
• Contribute to client management and Sales/RFP opportunities for working capital solutions.
• Handle escalation and ensure timely production validation and resolution.

Skills

Client onboarding

Implementation management

Communication

Time management

Negotiation skills

Stakeholder management

Analytical thinking

Education

Bachelor's degree in related field

Tools

SAP

JDE

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Banking Operations (Wholesale) - Client Fulfillment and Services is responsible for activities related to the operational groups that support the revenue generating business lines of the firm. The Corporate and Commercial Banking Operations function is responsible for the operational support to the Corporate and Commercial Banking business areas and/or products, including transaction banking. Responsibilities may include general account operations, loan closing, loan documentation & processing, and other related activities. The Account Operations focus specializes in account-related operations, inclusive of account opening and account closing within the respective business area.

Role Summary - Technical Implementation Advisor

Independent e2e responsibility for implementation of client working capital management solutions. Implementation Advisors are the primary interface with the client to facilitate establishment of products and services for GWB. The associate must have strong organizational skills and will be responsible for coordination of all internal and external implementation related activities including the delegation of tasks quickly and effectively to ensure a timely and smooth client on-boarding process.

Responsibilities

• Full responsibility and ownership of the overall implementation through a comprehensive consultative approach which requires the associate to recognize, evaluate and act upon those opportunities for additional collaboration or to improve client satisfaction
• Should have the skill, ability, experience and confidence to navigate the bank, bank's banking partners and business partners to ensure implementation tasks and client on-boarding are completed on time
• Participate in client management and Sales/RFP opportunities on complex working capital management solutions
• Escalation management, during/post office hours, with various stakeholders and across multiple locations to effectively facilitate discussion, testing & production validation as well as communication till resolution.

Core skills & Requirements

• 3 to 4 years' experience in managing eChannels service (H2H, API, SWIFT and eGIRO) implementations is preferred.
• Experience in handling activities that relate to eChannels, file integration, data mapping and various payments/collections data across Asia region
• Familiar with various ERP systems like JDE, SAP, etc
• Demonstrate attention to details, team player, take e2e ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering client delight
• Requires excellent communication, influencing and negotiation skills to effectively manage the client implementation
• Ability to establish and maintain effective working relationships with peers and business partners
• Comfortable with direct client and business partners interaction, with proven client interaction abilities
• Ability to understand the e2e system flows and requirements to present ideas and information effectively in group settings
• Experience in project or implementation management experience with the ability to deliver implementation on time.
• Strong analytical, problem solving, ideation and time management skills
• Excellent interpersonal skills, positive attitude and team player

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.