Assistant VP, Service Recovery Analyst

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Asia is seeking an experienced application support professional based in Singapore. The role involves owning production issues, providing proactive business application support, and maintaining strong relationships with business users. Ideal candidates will have over 4 years of experience in banking application support and in-depth knowledge of compliance processes. Excellent communication skills are essential. This position requires a commitment to on-call duties 24/7.

Qualifications

• Minimum 4 years of 2nd level application support in the banking industry.
• Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix.
• Willing to be on-call 24 x 7.

Responsibilities

• Own all production issues and outages within Risk Management.
• Provide proactive business application support for the businesses.
• Build collaborative relationships with business users.

Skills

Anti Money Laundering (AML)

Know Your Client (KYC)

Excellent communication skills

Inter-personal skills

Proactive client focus

Education

University-Bachelor - Finance & IT

Tools

Hadoop

Informatica

SQL

Oracle

Linux/Unix

Microsoft Technologies

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The candidate will report into the Finance, Data and Compliance Support Service Recovery team and will primarily be responsible on

• Takes ownership to all production issues and outages within Risk Management by
  • tracking and monitor the issues' progression until their completion
  • provides timely issue escalation to management
• To provide a responsive, efficient, effective and proactive business application support for the businesses you support
  • be proactive, and client focus; cultivate raving fans attitude
  • ensures clients' requirements are met and user satisfaction through timely and quality delivery
• To establish and continue to build a collaborative working relationship with business users, development teams and IT partners
  • seek to understand, then to be understood
  • gain trust; aim for win-win outcome
• To continuously maintain and adopt workflow and culture
  • timely user request and incident logging
  • proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
  • follow any other service management requirement standards based on management direction
  • ensure the quality of incident, problem and change records is of a high standard
• To facilitate, support, and furnish data for audit requirement timely
• To ensure you proactively review the production batches, and identify areas to improve the batch performance
• To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity

Job Requirement:

• Minimum 4 years of 2nd level application support in banking industry experience
• In depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC)
• Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix and Microsoft Technologies
• Good knowledge of banking operations
• Willing to be on-call 24 x 7
• Be able to work in fast pace and high-pressure working environment
• Excellent communication and inter-personal skills

Preferred Requirements:

• Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
• ITIL knowledge and process

Additional Requirements

Compliance (Inactive), University-Bachelor - Finance & IT

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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