Assistant VP, AML Ops, Triage Mgmt & Assignment

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks an AML Operations professional to lead triage management for review triggers, ensure accurate delegation, and maintain SLA adherence across global and local teams. You will coordinate with Compliance, Data Analytics, and Business Units to optimize case routing, prepare management reporting, and drive process improvements while upholding regulatory standards.

A Bachelor's degree and 2–5 years of AML experience are required, with strong Excel/BI

Qualifications

• Minimum 2–5 years in AML operations, screening, KYC, or workflow roles.
• Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
• Experience with SLA management, queue routing, or high-volume environments.

Responsibilities

• Triage AML review triggers and escalate as needed.
• Assign alerts to review teams and balance workload.
• Manage case reservoir, distribution, and timely completion.
• Ensure SOPs, controls, and maker-checker processes.
• Collaborate with AML, Compliance, Data Analytics and tech teams.
• Prepare MIS and track operational metrics.

Skills

Analytical thinking

Stakeholder management

Attention to detail

Independent working

Education

Bachelor's degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field

Tools

Power BI

SQL

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Triage Management

• Support the triage of AML review triggers including but not limited to OGR, Post-STR and internal monitoring reviews.
• Ensure trigger events are delegated accurately and escalated where required.
• Drive adherence to triage SLAs and operational procedures.

• Manage assignment of alerts and cases to review teams based on determined criteria.
• Monitor assignment accuracy and workload balancing review teams.
• Oversee case reservoir management, distribution and assignment tracking.
• Ensure high-priority and time-sensitive cases are managed within stipulated timelines.

Operational Governance

• Establish and maintain SOPs, controls and maker-checker processes for triage and assignment activities.
• Monitor control effectiveness and ensure compliance with AML/CFT policies and regulatory requirements.
• Perform regular reconciliations and completeness checks to ensure all triggered alerts are captured and assigned appropriately.

Stakeholder Management

• Liaise with internal AML teams, External support teams, Data Analytics, Compliance, Business Units and Technology teams on trigger management and workflow enhancements.
• Coordinate and work closely with colleagues in Malaysia to ensure timely delivery of BAU activities and remediation initiatives in accordance with established SLAs.
• Coordinate and facilitate the resolution of issues relating to case creation, assignment, enrichment and workflow routing.
• Support policy implementations, remediation exercises and operational change initiatives

Management Reporting & Analytics

• Prepare and present MIS on trigger volumes, assignment timeliness, productivity and backlog management.
• Track key operational metrics and identify trends, bottlenecks and capacity risks.
• Recommend process improvements and automation opportunities to enhance operational efficiency

Education

• Bachelor's degree in Finance, Business, Risk Management, Computer Science, Information Systems, or related field.

Experience

• Minimum 2-5 years in AML operations, screening, KYC, or workflow/assignment-related roles.
• Familiarity with AML, sanctions screening, and correspondent banking risk indicators.
• Experience with SLA management, queue routing, or high-volume operational environments preferred.

Technical Skills

• Proficiency in Microsoft Excel and general Microsoft Office Suite applications.
• Experience with dashboards or data tools (Power BI, Power Query, SQL) is an advantage.
• Strong analytical abilities with the ability to interpret large datasets and operational metrics.

Soft Skills

• Strong communication and stakeholder management skills.
• High attention to detail and accuracy in decision-making.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong sense of accountability, integrity, and control mindset.

Certifications

• AML-related professional certifications (e.g., CAMS, ICA, ACFCS) are a plus.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.