Assistant Store Manager I Massimo Dutti

Al-Futtaim; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international fashion retailer in Singapore seeks a retail manager to oversee operations, ensure excellent customer service, and maintain high standards in the store. The ideal candidate will have at least 3 years of experience in the retail industry, preferably in fashion, along with strong leadership skills and a passion for customer excellence. This role offers opportunities to influence team performance and enhance sales in a dynamic environment.

Qualifications

• Minimum of 3 years in retail industry, preferably in fashion with managerial or supervisory experience.
• Strong communication, leadership and interpersonal skills.
• Experience in retail sales and management.
• Strong flair in customer service and results driven.
• Able to work on weekends, public holidays and rotating shifts.

Responsibilities

• Advise customers and ensure the team is trained on service standards.
• Analyze sales reports with area manager and provide feedback.
• Ensure product displays meet company image criteria.
• Manage stockroom efficiently and ensure timely delivery of merchandise.
• Organize human resources with the office manager and provide support.
• Ensure compliance with corporate image.
• Maintain window displays according to brand standards.
• Ensure adherence to cash register and safety operations.
• Train the team on technology for customer service.
• Maintain store facilities in perfect condition.

Skills

Customer service

Leadership

Strong communication skills

Retail management

Job description

Massimo Dutti, an international brand with stores in the main cities of the world and online, offers the latest fashion trends for women and men. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and willing to contribute differently are our daily motivation. Does it sound like you?

Job Descriptions:

1. Customer-focused

• Advises customers and makes sure that the entire team is trained on the standards established by the company, always being a role model.
• Guarantees excellent customer service in his/her department.
• Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.

2. Sales management of products at the store

• Analyses sales reports with the area manager, making necessary decisions and always following up on them, sharing the results with the team.
• Provides feedback that has been agreed upon with the area manager to store management and the product manager regarding product performance in the department depending on the needs of the store.
• Knows about the products and the collections of the season and makes sure the team is trained.
• Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.

3. Ensuring that the store maintains the standards of the company’s image

• Makes sure that the products displayed at the store meet image criteria.
• Optimises the product display with the image team and store director based on the analysis of sales reports and continuous decision making to achieve a greater sales impact.
• Carries out display changes providing feedback on the final result to the area manager to react.
• Ensures the furniture in the store is in good shape, communicating with the area manager.

4. Optimising the merchandise management processes in store and stockrooms

• Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.
• Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.
• Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,
• ensuring they are replenished from the stockroom using tools available at the store.
• Maintains and optimises the product management processes in the department such as the distribution of overstock in the fitting room, movement of products to the store and stockroom, etc. providing feedback to his/her manager.
• Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.

5. Keeping human resources organised with the office manager

• Efficiently manages resources depending on the department’s needs at the time.
• Provides support to the area manager when creating timetables one month in advance, complying with HR regulations and ensuring the maximum efficiency of the department.
• Provides support regarding administrative work for the team such as returns to work, leaves, shift changes, etc.
• Guarantees compliance with the occupational risk prevention policy.
• Trains, evaluates and develops the team, providing them constant feedback supporting the area manager.
• Recruits and selects the team with the area manager and the Recruitment Centre (when available), making sure the new employees are onboarded the best way possible.

6. Maintaining the corporate image

• Wears the full uniform smartly, respecting the Massimo Dutti Lifestyle Guide provided by the company and making sure the team also wears and respects it.

7. Window displays

• Ensures the image of the window displays complies with the brand’s image standards and that the department has products to make an impact on sales. If the department does not have products, he/she requests them and informs the team of alternatives.

8. Guarantees cash register and safety operations are observed

• Complies with procedures having to do with stock loss and ensures they are complied with.
• Carries out and supervises the proper execution of checkout operations.
• Guarantees compliance with the disciplinary code.

10. Technology use

• Makes sure the team is trained on technological devices and how to use them for all the processes of the customers’ shopping experience.
• Checks that the department has all the technology needed to be able to offer the best shopping experience, monitoring the use of technological devices during the sales process and making sure they work (iPods, virtual fitting rooms, stock único, etc.).
• Is familiar with and uses the RFID operating system, making sure the team is trained.

11. Maintaining the store

• Ensures that the department’s facilities are in perfect condition and work properly (painting, lighting, storefront, window display, etc.). Providing feedback to the store director.

Job Requirements

• Minimum of 3 years in retail industry, preferably in fashion with managerial or supervisory experience
• Strong communication, leadership and interpersonal skills
• Experience in retail sales and management
• Strong flair in customer service and results driven
• Able to work on weekends, public holidays and rotating shifts