Assistant Security Manager

WYNDHAM SINGAPORE HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Security Supervisor to manage security operations and ensure compliance with regulations. You will oversee the performance of security officers, conduct incident investigations, and collaborate with various departments. The ideal candidate has relevant experience in a hotel environment and strong leadership skills. This role requires the ability to work flexible shifts and respond effectively to emergencies.

Qualifications

• Relevant experience working in a hotel in a similar position.
• Ability to work shifts, weekends, and public holidays.
• Proficient in operating security systems and writing reports.

Responsibilities

• Direct supervision of field officers.
• Conduct investigations into security-related incidents.
• Monitor security patrols and operations.
• Coordinate with staff on security needs.

Skills

Leadership

Interpersonal skills

Knowledge of security regulations

Decision-making skills

Independence

Tools

CCTV

Access controls

Alarms

Job description

Overview

Job Description

Ensure general security, car park, visitor management and emergency contingency plans and procedures are in order

Ensure all security documentation and record books are updated

Responsibilities

• Direct supervision of and conduct spot checks on field officers to ensure that they remain alert and discharge their duties correctly and in accordance with their job descriptions, procedures and instructions
• Conduct investigations into any security-related incidents and put up incident reports to the relevant authorities
• Conduct SWOT training for all Security Officers
• Monitor and supervise security patrols, special deployments, bag checking/ screening, CCTV and Door Ajar operations etc
• Ensure the smooth running of the respective security checkpoints, Fire command centre and their associated equipments
• Handle staff misdemeanors and guest complaints
• Proper administration of spare keys, master guest key cards and matters related to security of locker room lockers
• Liaise and coordinate with staff from other departments on their security needs
• Support all corporate events/functions with the necessary security coverage
• Assist in the education of hotel permanent/temporary staff on all security policies, issues, procedures and promote security awareness
• Assist in the conduct of Security Induction for newly-enlisted employees
• Monitor/check on all contractors/suppliers/vendors working in the hotel premises that and ensure that they adhere to the Safety and Security requirements
• Conduct security audits as and when required
• Liaise with the relevant authorities- Singapore Police Force, SCDF, Singapore Hotel Association) on all fire, safety and security matters
• Ensure compulsory attendance by all security staff for hotel sponsored WSQ related or generic personnel development training courses
• Ensure that the outsource Security Officers’ are complied with the safety and security guidelines of the hotel
• Ensure that all hotel licenses are up to date and to alert Building, Security Manager should there be any discrepancies detected
• Co-operating and responding to requests or queries from Head Office Key Personnel in a timely basis

Qualifications and Requirements

• Relevant experience working in hotel in similar position
• Able to work shifts and/or weekends and public holiday
• Knowledge of Singapore’s security regulations and emergency response protocols
• Strong leadership and decision-making skills, with the ability to act independently during incidents
• Proficiency in operating security systems (e.g., CCTV, access controls, alarms) and writing reports
• Excellent interpersonal skills to guide security officers