Assistant Restaurant Manager

EIGHTEEN CHEFS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an assistant to the Restaurant Manager to oversee daily operations and improve business performance. Responsibilities include assisting in sales management, ensuring service quality, and driving staff development. Ideal candidates will have a background in restaurant operations and staff management. The role emphasizes achieving customer satisfaction and operational efficiency.

Qualifications

• Ability to manage restaurant operations efficiently.
• Experience in sales management and customer service.
• Skills in staff recruitment and training.

Responsibilities

• Assist in managing the business performance of the restaurant.
• Guide service crew to maximize profitability through upselling.
• Ensure smooth implementation of operational procedures.

Job description

Reporting to the Restaurant Manager, you shall assist the Restaurant Manager to manage the business performance of the restaurant as well as the efficient running and daily operations of the restaurant, in accordance to the company’s standards. You are to assist in ensuring an efficient and profitable operations while the food, service and hygiene standards.

KEY RESPONSIBILITIES

Sales management

• Assist Restaurant Manager in building sales and maximise profitability by effective cost control to meet desired business results.
• Analyse and evaluate sales trend and trading area.
• Guide service crew to use various selling techniques to recommend and suggest additional purchases and upsell to customers.

Operations

• Operationally equipped to manage all service sections within the restaurant and its related functions.
• Assist Restaurant Manager in the efficient running and daily operations of the restaurant, in accordance to the company’s Standard Operating Procedure (SOP).
• Ensure smooth implementation and execution of A&P programs and new products.
• Evaluate and improve on operations and procedures.
• Assist the Managers in inventory control, food wastage and ordering.
• Maintain hygiene regulations and upkeep restaurant cleanliness.

Staff management

• Assist Restaurant Manager in staff recruitment, people development through training and staff retention.
• Lead and motivate staff in achieving sales targets and customer satisfaction.
• Lead and train staff in delivering excellent customer service quality and standards.
• Responsible for staff performance and discipline; monitor staff performance and conduct performance evaluation.

Service

• Assist Restaurant Manager in ensuring good service standard; to provide customer satisfaction and maintain effective communication with the customers.
• Attend to customers on food and beverages queries and complaints; resolving issues where possible and refer customers to managers when required.
• Manage and handle customer feedback and complaints in an appropriate and timely manner, aligned with company’s standards and Standard Operating Procedure (SOP).