ASSISTANT RESTAURANT MANAGER

DIAN XIAO ER GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant group in Singapore is seeking an experienced Assistant Restaurant Manager to oversee operations and ensure customer satisfaction. Responsibilities include training staff, managing operations, and maintaining quality control. Candidates should have at least five years of experience in a Chinese restaurant, supervisory skills, and be bilingual in English and Mandarin. This role offers an opportunity to enhance the dining experience in a vibrant environment.

Qualifications

• 5+ years of experience in a Chinese restaurant setting with supervisory experience.
• Thorough knowledge in food and beverage operations.
• Well-groomed and presentable.

Responsibilities

• Oversee entire front of house restaurant operations.
• Ensure customer satisfaction through promoting excellent service.
• Train new employees and provide ongoing training for all staff.

Skills

Bilingual in English and Mandarin

Excellent communication skills

Leadership skills

Critical thinking

Customer experience improvement

Job description

Dian Xiao Er Group Pte. Ltd.

ASSISTANT RESTAURANT MANAGER

Job Description:

• Oversee entire front of house restaurant operations
• Ensure customer satisfaction through promoting excellent service
• Respond to customer complaints tactfully and professionally
• Maintain quality control for all food served
• Conduct weekly roll call to communicate and reinforce company’s policy
• Analyse staff evaluations and feedback to improve the customer’s experience
• Oversee and ensure compliance hygiene, sanitation and safety standards
• Train new employees and provide ongoing training for all staff
• Maintain administrative functions, ensure all paperwork are completed accurately
• Assist in promoting marketing campaigns and implement marketing initiatives in the restaurant
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff
• Efficient manpower planning and rostering

Requirements:

• At least 5 years of experience in a Chinese restaurant setting with 1 year of supervisory experience
• Bilingual in English and Mandarin to liaise with stakeholders
• Thorough knowledge in food and beverage operations
• Possess excellent communicate and management skills
• Decisive and critical thinker with strong leadership skills
• Well-groomed and presentable