Assistant Restaurant Business Manager

FISH & CO. RESTAURANTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant chain in Singapore seeks a dedicated Floor Manager to ensure excellent guest experiences while managing daily operations. Responsibilities include supervising the service team, handling customer feedback, and maintaining high cleanliness and service standards. Ideal candidates will have over 2 years of relevant experience and strong management skills. Proficiency in MS Office is desired. Join us in delivering top-notch service in a vibrant environment.

Qualifications

• Minimum 2 years of relevant working experience in the related field.
• Management or supervisory experience is an added advantage.
• Ability to thrive in a fast-paced and highly energized working environment.

Responsibilities

• Manage floor operations for excellent guest experience.
• Train service and kitchen team to build sales.
• Handle customer complaints and feedback.

Skills

Management skills

Interpersonal skills

Fast-paced environment adaptability

Tools

MS Office

Job description

Job Duties:

• Manage floor operations to ensure consistently excellent guest experience.
• Recommends and suggests specialties to guest, up sells whenever possible.
• Train and work together with service and kitchen team to build sales.
• Responsible for all ordering, inventory, stationary, stocks for daily use in outlet and manage stock levels and wastage.
• Inspects table and glassware for cleanliness and damages.
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies.
• Present bill upon request and processes payment.
• Train staff in the outlet as and when necessary.
• Ensure that service team adheres and comply with company’s policies and procedures.
• Handle customer complaints and feedback.
• Ensuring that the handover, closing and opening procedures are completed in each shift.
• Maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Support cluster managers in optimising labour usage.
• Perform any others duties as directed by the Restaurant In-Charge and Operations Manager.

Requirements:

• Min. 2 years of relevant working experience in related field
• Management or supervisory experience will be an added advantage
• Ability to thrive in fast-paced and highly energized working environment
• Mature and decisive with good business acumen
• Resourceful with excellent management and interpersonal skills
• Proficient in MS Office Applications