Assistant Restaurant Business Manager

FISH & CO. RESTAURANTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking a Floor Manager to oversee daily operations and ensure a consistently excellent guest experience. Responsibilities include managing staff, addressing customer feedback, and maintaining service standards. The ideal candidate will have a minimum of 2 years of experience in a similar role and possess strong management and interpersonal skills.

Qualifications

• Min. 2 years of relevant working experience in related field.
• Management or supervisory experience preferred.
• Resourceful with excellent management and interpersonal skills.

Responsibilities

• Manage floor operations to ensure excellent guest experience.
• Train and work with the service and kitchen team to build sales.
• Handle customer complaints and feedback.

Skills

Management skills

Interpersonal skills

Ability to thrive in a fast-paced environment

Business acumen

Proficient in MS Office

Job description

Job Duties:

• Manage floor operations to ensure consistently excellent guest experience.
• Recommends and suggests specialties to guest, up sells whenever possible.
• Train and work together with service and kitchen team to build sales.
• Responsible for all ordering, inventory, stationary, stocks for daily use in outlet and manage stock levels and wastage.
• Inspects table and glassware for cleanliness and damages.
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies.
• Present bill upon request and processes payment.
• Train staff in the outlet as and when necessary.
• Ensure that service team adheres and comply with company’s policies and procedures.
• Handle customer complaints and feedback.
• Ensuring that the handover, closing and opening procedures are completed in each shift.
• Maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Support cluster managers in optimising labour usage.
• Perform any others duties as directed by the Restaurant In-Charge and Operations Manager.

Requirements:

• Min. 2 years of relevant working experience in related field
• Management or supervisory experience will be an added advantage
• Ability to thrive in fast-paced and highly energized working environment
• Mature and decisive with good business acumen
• Resourceful with excellent management and interpersonal skills
• Proficient in MS Office Applications