Assistant Reservation Manager (Cruise)

Luxury Tours and Travel Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A travel agency in Singapore is seeking a sales-focused individual to help clients select and book cruises. You will engage with clients to understand their travel preferences, handle all aspects of the booking process, and provide exceptional customer service throughout. Ideal candidates have 1-3 years of experience in the travel industry and possess strong organizational and interpersonal skills. This role offers the chance to contribute to the company's growth by achieving sales targets.

Qualifications

• 1 - 3 years of experience in the travel or tourism industry, preferably in cruise sales.
• Prior experience with cruise bookings or working with cruise lines is a plus.
• Excellent interpersonal and communication skills.

Responsibilities

• Engage with clients to understand their travel preferences.
• Assist clients in selecting and booking cruises.
• Handle the end-to-end reservation process.

Skills

Customer service

Sales skills

Organizational skills

Interpersonal skills

Job description

Responsibilities

• Engage with clients to understand their travel preferences, budget, and desired cruise experiences.
• Assist clients in selecting and booking cruises based on their needs.
• Handle the end-to-end reservation process, including payment processing, seat assignments, and any special requests.
• Coordinate pre-cruise and post-cruise arrangements such as hotel stays, excursions, and transfers.
• Provide exceptional customer service by responding to client inquiries and resolving any issues related to bookings or travel plans.
• Maintain communication with clients from booking until post-cruise follow-up
• Stay updated on various cruise lines, ships, itineraries, promotions, and offers.
• Promote cruise packages and upsell additional services such as excursions, dining packages, or travel insurance.
• Achieve sales targets and contribute to the company’s growth by generating leads and closing sales.
• Maintain accurate records of bookings, payments, and client information.
• Collaborate with cruise lines for smooth coordination of client bookings.
• Provide clients with detailed travel itineraries, embarkation instructions, and travel tips.
• Assist in resolving any travel-related issues or changes (e.g., delays, cancellations).
• Perform other ad-hoc assignment and project as and when necessary.

Requirements

• 1 - 3 years of experience in the travel or tourism industry, preferably in cruise sales, travel agencies, or a similar customer service role.
• Prior experience with cruise bookings or working with cruise lines is a plus.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to manage multiple bookings and clients simultaneously.
• Sales-driven, customer-focused, and results-oriented.
• Flexibility to adapt to client needs, which may require occasional after-hours communication.
• Possess good working attitude and have a strong sense of responsibility