Roles & Responsibilities
Role Overview:
As the Assistant Relationship Manager, you will be responsible for assisting the Relationship Manager (\"RM\") to manage our relationships with customers within the assigned portfolio.
Key Responsibilities
- Support RM in providing admin service to clients especially of high visibility or complex requirements
- Assist in providing updated market information to clients
- Handle client's request and instructions directly, including trade processing and inquiries on operational issues
- Collect and prepare documentation for account opening, KYC and risk profiling
- Work closely with internal partners on monitoring the entire trade processing, including order placement into the system, settlement and confirmation
- Processing remittance (including callbacks with client)
- Preparation of RM's business trip and client meetings
- Assist in other ad-hoc projects and client related matters
- Deputizing other ARMs on ad-hoc basis
- Participate in projects assigned
- Adhere to VP Bank's policies and procedures thereby protecting the business from financial and reputational risk
- Comply with relevant Group policies, consider and escalation the adequacy and effectiveness of the business controls on a regular basis
- Follow operating procedures which include relevant controls to meet group and local policy requirements
- Escalate client and risk issues to Team head or Members of Front Office Management where necessary
- Continuous upgrade of relevant skills and completion of CACS requirement on CPD hours
- Administrative support and other duties as assigned by higher management
Required Profile
- Degree or equivalent is required
- Possess relevant regulatory papers – CMFAS 1B, 6, 6A, CACS 1 & 2
- 3 years of Assistant Relationship Manager experience in Private Bank
- Customer focused and good interpersonal as well as communication skills
- Team oriented personality with attention to detail
- High self-motivation, positive and possess a can do and pro‑active attitude
- Excellent administrative and execution track records
- Ability to provide organization and client focus solutions
- Strong understanding and experience of investment products
- Professional written and verbal communication skills with good command of English and Mandarin. Proficient in Bahasa is an advantage, though not required.
- Ability to work effectively, prioritize tasks efficiently, excellent attention to detail and work under pressure
- Good and fast learning ability
Tell employers what skills you have
Wealth Management
Front Office
Microsoft Excel
Relationship Management
Loans
Private Banking
Securities
Compliance
Attention to Detail
Banking
Team Player
KYC