Assistant Relationship Manager (ARM)

Ambition Group Singapore Pte. Ltd. (SG); Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A client servicing company in Singapore seeks an individual passionate about client service to manage high-net-worth client accounts. The ideal candidate will have 1-3 years of experience, excellent communication skills, and a strong understanding of financial instruments. Responsibilities include account opening, transaction tracking, and operational support to ensure superior service. Bilingual candidates in English and Mandarin preferred. Interested applicants may apply through email.

Qualifications

• 1-3 years of relevant work experience in client servicing.
• Bilingual in English and Mandarin preferred.
• Strong data processing and analysis capabilities.

Responsibilities

• Open and manage accounts for high-net-worth clients.
• Follow up on account transactions and client needs.
• Coordinate internal resources for client satisfaction.
• Handle daily operations and relationship management.
• Assist with ad-hoc projects and reporting tasks.

Skills

Client service

Communication skills

Data processing

Multitasking

Situational adaptability

Equities/Bonds/Futures knowledge

Job description

Key Responsibilities

• Account opening, deposit, withdrawal, account operations, and fee rate adjustment for high-net-worth clients.
• Follow up and track the account transaction status of high-net-worth clients, receive and understand client needs, as well as identify clients' potential needs
• Work closely and assist managers in coordinating internal resources to meet client needs.
• Manage daily operations, administration, client care and relationship management.
• Ad-hoc projects, reporting, and other operational duties including administrative support, as may be assigned from time to time.
• Work closely with managers and internal stakeholders, to deliver superior client servicing experience
• Develop good relationships with internal and external stakeholders
• Collaborate with cross functional teams to ensure high standard of customer satisfaction
• Customizes client requests (reporting, statistics, mailings etc.)

Ideal Candidate Profile

• Passionate about client service with situational adaptability (to work with clients of different backgrounds)
• Highly service oriented and passionate about client servicing
• Excellent communication skills, with a friendly and professional communication attitude.
• Systematic, precise and diligent working style and the ability to perform under pressure
• A strong understanding of equities\bonds\futures etc. in the region
• Bilingual in English and Mandarin preferred (to liaise closely with Chinese stakeholders and clients based in China)
• 1-3 years of relevant work experience, logical, strong data processing and analysis capabilities, as well as excellent multitasking skills.

If you believe you fit the requirements for the role, please click APPLY NOW or drop an email to [e-mail]. Only shortlisted candidates will be notified.

Data provided is for recruitment purposes only Business Registration Number: 200611680D. License Number: 10C5117 EA Personal Registration Number: R1874269.