Assistant Privilege Service Manager (1yr contract)

UOB; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks an administrative support professional to handle inquiries, document processing, and daily banking operations for Privilege Banking clients. The role emphasizes accuracy, organization, and adherence to internal procedures.

The candidate should be fluent in English and Chinese with basic Excel/Word skills. This on-site position involves file management, courier preparation, and general office duties within a busy bank environment.

Qualifications

• Conversant in both English and Chinese
• Basic knowledge on Excel and Words

Responsibilities

• Attend to both internal and external enquiries
• Deliver superior client servicing and contribute to the Privilege Banking customer service experience
• Perform voice log verifications on financial/monetary transactions
• Administrative and documentation support as required
• Ensure compliance with bank’s policies & procedures
• EWF scanning + EOD reconciliation – estimated daily volume 1,200 documents
• Batching of trade related documents
• Batching of forms i.e. account opening docs, customers’ requests etc
• Courier - Prepare docs to send out + assist SCAs to key in courier request
• W8BEN follow through
• Bringing physical forms to PBCs for processing
• Manage Inward and outward mail bags (review documents content)
• Order stationary
• General filing
• Open letter boxes
• Documents Archival Bulk document retrieval from EWF for audit / investigation related purpose
• Ad hoc project
• Any other misc

Skills

Bilingual English and Chinese

Excel

Word

Tools

Excel

Word

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Attend to both internal and external enquiries.
2. Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience.
3. Perform voice log verifications on financial/monetary transactions.
4. Administrative, and documentation support as required
5. Ensure compliance with bank’s policies & procedures.
6. EWF scanning + EOD reconciliation – estimated daily volume 1,200 documents
7. Batching of trade related documents
8. Batching of forms i.e. account opening doc, customers’ request requests etc
9. Courier - Prepare docs to send out + assist SCAs to key in courier request
10. W8BEN follow through
11. Bringing physical forms to PBCs for processing
12. Manage Inward and outward mail bags (review documents content)
13. Order stationary
14. General filing
15. Open letter boxes
16. Documents Archival Bulk document retrieval from EWF for audit / investigation related purpose
17. Ad hoc project
18. Any other misc

Job Requirements

1. Conversant in both English and Chinese
2. Basic knowledge on Excel and Words

3.Responsible

1. Detailed

Optional Skills

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.