Assistant Privilege Service Manager (1 Yr contract)

UOB Investment; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

United Overseas Bank in Singapore is seeking an administration specialist to support Privilege Banking client servicing and document handling. You will attend to inquiries, verify voice logs, and assist with courier requests while ensuring policy compliance.

Fluency in English and Chinese is required along with basic Excel and Word skills. The role emphasizes accuracy, responsibility, and attention to detail in a fast-paced banking environment.

Qualifications

• Conversant in both English and Chinese.
• Basic knowledge on Excel and Words.
• Responsible.
• Detailed.

Responsibilities

• Attend to both internal and external enquiries.
• Deliver superior client servicing and contribute to Privilege Banking customer service.
• Perform voice log verifications on financial/monetary transactions.
• Administrative, and documentation support as required.
• Ensure compliance with bank’s policies & procedures.
• EWF scanning + EOD reconciliation – estimated daily volume 1,200 documents.
• Batching of trade related documents and forms (e.g., account opening docs).
• Courier - prepare documents to send out and assist with courier requests.
• Support W8BEN follow-through and document handling.
• Manage inward/outward mail bags and general filing.

Skills

Bilingual English/Chinese

Tools

Excel

Word

Job description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Attend to both internal and external enquiries.
• Deliver superior client servicing and contribute to the overall Privilege Banking customer service experience.
• Perform voice log verifications on financial/monetary transactions.
• Administrative, and documentation support as required
• Ensure compliance with bank’s policies & procedures.
• EWF scanning + EOD reconciliation – estimated daily volume 1,200 documents
• Batching of trade related documents
• Batching of forms i.e. account opening doc, customers’ request requests etc
• Courier - Prepare docs to send out + assist SCAs to key in courier request
• W8BEN follow through
• Bringing physical forms to PBCs for processing
• Manage Inward and outward mail bags (review documents content)
• Order stationary
• General filing
• Open letter boxes
• Documents Archival Bulk document retrieval from EWF for audit / investigation related purpose
• Ad hoc project
• Any other misc

Job Requirements

• Conversant in both English and Chinese
• Basic knowledge on Excel and Words
• Responsible
• Detailed

Optional Skills

Develop, Engage, Execute, Strategise

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.