Assistant Port Ecosystem Executive (Customer Service) [With Joining Bonus]

PSA Corporation; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking an Assistant Port Ecosystem Executive to provide customer service support. Responsibilities include responding to inquiries, tracking shipments, and coordinating with internal teams. The ideal candidate holds a diploma and has experience in logistics or freight forwarding. A joining bonus of $5,000 is offered for eligible candidates. This position requires strong communication and problem-solving skills.

Benefits

Joining bonus of $5,000

Qualifications

• Prior experience in logistics or freight forwarding preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries about shipments and customs status.
• Track shipments and provide proactive status updates.
• Assist customers in booking shipments and accessing tracking systems.
• Coordinate with teams to resolve shipment issues.

Skills

Strong communication skills

Problem-solving skills

Familiarity with logistics documentation

Detail-oriented

Education

Diploma in any discipline

Tools

Microsoft Office applications

Job description

Assistant Port Ecosystem Executive (Customer Service) [With Joining Bonus]

Join us now to be eligible for a joining bonus of $5,000!
(Terms & Conditions apply)

Job Description:

You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer success.

Job Duties:

• Respond to customer inquiries via phone, email, and chat regarding shipments, customs status, cargo delivery timelines, and documentation.
• Track shipments and provide proactive updates on status or delays.
• Assist customers in creating service requests, booking shipments, and accessing tracking systems.
• Coordinate with operations, warehouse, and transport teams to resolve issues.
• Document all customer interactions and track open queries until completion to meet the required KPI.
• Escalate complex or high-impact issues to team managers.
• Follow up on pending issues and ensure timely resolution.
• Support claims investigation by collecting required information from customers.

Requirements:

• Diploma in any discipline
• Prior experience in logistics or freight forwarding preferred
• Strong communication and problem-solving skills
• Familiarity with logistics documentation (e.g., BL, packing lists, invoices, permits, FTA certs)
• Ability to work in a fast-paced, detail-oriented environment
• Proficient in Microsoft Office applications
• Willing to work on a 5.5 days' work schedule