Assistant Outlet Manager

SURREY HILLS HOLDINGS (PRIVATE LIMITED); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

An expanding Australian destination grocer in Singapore seeks a Restaurant Manager to oversee outlet operations and ensure smooth service flow. The ideal candidate will have proven experience in restaurant management, excellent leadership skills, and a strong customer service orientation. You'll manage staff, monitor food quality, handle guest complaints, and ensure budget targets are met.

Qualifications

• Proven experience in restaurant management with a strong understanding of food and beverage operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and problem-solving abilities.

Responsibilities

• Oversee daily operations of the outlet to ensure smooth service flow.
• Manage and supervise staff, including scheduling, training, and performance monitoring.
• Maintain high standards of customer service to ensure guest satisfaction.
• Monitor food and beverage quality, presentation, and consistency.
• Handle reservations, guest complaints, and special requests professionally.
• Manage inventory, stock ordering, and cost control to achieve budget targets.
• Work closely with the culinary team and management to implement promotions and service improvements.

Skills

Leadership

Customer service orientation

Problem-solving

Job description

💓Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest‑to‑good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.💓

On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts.

Job Description 💃

• Oversee daily operations of the outlet to ensure smooth service flow.
• Manage and supervise staff, including scheduling, training, and performance monitoring.
• Maintain high standards of customer service to ensure guest satisfaction.
• Monitor food and beverage quality, presentation, and consistency.
• Handle reservations, guest complaints, and special requests professionally.
• Manage inventory, stock ordering, and cost control to achieve budget targets.
• Work closely with the culinary team and management to implement promotions and service improvements.

Requirements

• Proven experience in restaurant management, with a strong understanding of F&B operations.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong customer service orientation and problem‑solving abilities.