Assistant Operations Manager (Specialty Restaurant)

Resorts World Sentosa; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A premier resort and entertainment destination in Singapore is seeking an Assistant Operations Manager for a specialty restaurant. The role involves managing daily restaurant operations, supervising team members, providing excellent guest engagement, and ensuring high service quality. Candidates should have a diploma in hospitality management and managerial experience in a fine dining setting. This position offers a dynamic work environment in the hospitality industry.

Qualifications

• A Diploma in Food & Beverage/Hospitality Management is preferred.
• A minimum of 1 year of experience at a managerial level is required.
• Experience working with an international chef is desirable.

Responsibilities

• Oversee daily restaurant operations, ensuring consistent service quality.
• Supervise, coach, and train team members to deliver fine dining service standards.
• Provide expert wine service, including wine pairings recommendations.
• Deliver warm, professional guest engagement throughout the dining experience.
• Assist management with purchasing, reporting, and schedule management.

Skills

Knowledge of food and beverage service standards

Excellent guest engagement techniques

Strong communication skills

Leadership skills

Education

Diploma in Food & Beverage/Hospitality Management

Wine & Spirit Education Trust (WSET) certificate

Job description

Title: Assistant Operations Manager (Specialty Restaurant)

Job Requisition ID: 2421

Primary Responsibilities:

• Operations Management: Oversee daily restaurant operations, ensuring consistent service quality, attention to guests, and a positive image, while controlling mise en place and setup standards, maintaining overall cleanliness and organization, and ensuring smooth service, bar, and back of house operations.
• Team Management: Supervise, coach, and train team members to deliver fine dining service standards, develop effective recommendation skills and upselling techniques, enforce staff motivation, professionalism, and punctuality, and ensure restaurant standards and culture are correctly applied.
• Wine Program Management: Provide expert wine service, including wine pairings recommendations, decanting, and contributing to wine list development.
• Guest Satisfaction: Deliver warm, professional guest engagement throughout the dining experience, respond to feedback, and follow up with action to ensure exceptional and memorable experiences.
• Administrative Support: Assist management with purchasing, reporting, back of house maintenance, schedule management, overtime control, recruitment, and staff training, while controlling daily guest bookings, back office work, and ensuring opening and closing tours and daily reports.

Requirements:

• Education: A Diploma in Food & Beverage/Hospitality Management is preferred. Wine & Spirit Education Trust (WSET) certificate is an advantage.
• Experience: A minimum of 1 year of experience at a managerial level is required, preferably in a 5-Star Hotel or Fine Dining Restaurant. Experience working with an international chef is desirable.
• Skills: The ideal candidate should have strong knowledge of food and beverage service standards, be familiar with drink recipes, and possess excellent guest engagement techniques, as well as strong communication and leadership skills.