Assistant Operations Manager (Serviced Apartments)

COVER PROJECTS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A hospitality management company in Singapore is seeking an Assistant Operations Manager to support daily operations of serviced apartments. This role requires overseeing front office, housekeeping, maintenance, and guest services to ensure high-quality service delivery. The ideal candidate will have a Diploma or Degree in Hospitality Management, along with 2-4 years of relevant experience, strong leadership skills, and the ability to work in a fast-paced environment. This opportunity offers a dynamic work environment and a chance to enhance guest experiences.

Qualifications

• Minimum 2–4 years of experience in hospitality or serviced apartment operations.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Assist in managing day-to-day operations of the serviced apartment.
• Ensure all departments operate smoothly.
• Handle guest complaints and support VIP arrivals.
• Supervise and support operations staff on daily duties.

Skills

Leadership

Communication

Problem-solving

Customer-oriented

Interpersonal skills

Education

Diploma or Degree in Hospitality Management

Tools

MS Office

Hotel/property management systems

Job description

Job Summary

The Assistant Operations Manager supports the daily operations of the serviced apartment to ensure smooth, efficient, and high-quality service delivery. This role oversees front office, housekeeping, maintenance coordination, and guest services while ensuring operational standards, safety, and guest are consistently met.

Key Responsibilities

Operations Management

• Assist in managing day-to-day operations of the serviced apartment.
• Ensure all departments (Front Office, Housekeeping, Maintenance) operate smoothly.
• Monitor service quality and ensure compliance with SOPs and brand standards.
• Handle operational issues and elevate to the Operations Manager when necessary.

Guest Experience

• Ensure high standards of guest service and satisfaction.
• Handle guest complaints, feedback, and special requests professionally.
• Support VIP arrivals, long-stay guests, and corporate clients.
• Maintain strong guest relations to encourage repeat stays.

Team Supervision

• Supervise and support operations staff on daily duties.
• Assist in staff scheduling, duty rosters, and manpower planning.
• Train new staff on SOPs, service standards, and safety procedures.
• Monitor staff performance and discipline in coordination with HR.

Housekeeping & Maintenance Coordination

• Coordinate with housekeeping to ensure rooms are clean, ready, and well-maintained.
• Follow up on maintenance issues and ensure timely rectification.
• Conduct regular room, public area, and facility inspections.

Administrative & Reporting

• Assist in preparing operational reports (occupancy, incidents, guest feedback).
• Monitor inventory, supplies, and operational costs.
• Support budget control and cost-efficiency initiatives.
• Ensure compliance with safety, fire, and hygiene regulations.

Requirements

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–4 years of experience in hospitality or serviced apartment operations.
• Strong leadership, communication, and problem‑solving skills.
• Customer‑oriented with good interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Proficient in MS Office and hotel/property management systems.

Preferred Skills

• Experience in serviced apartments or extended‑stay properties.
• Ability to multitask in a fast‑paced environment.
• Strong coordination and team management skills.