Assistant Operations Manager / Operations Manager

HYPERSCAL SOLUTIONS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A non-profit organization in Singapore is seeking a Facility Manager to oversee the operations of its community care facilities. The ideal candidate will have a diploma in estate management, strong team management skills, and experience in vendor management. Responsibilities include supervising staff, ensuring safety and cleanliness, and managing transport and kitchen operations. Flexibility is required to support 24/7 care services.

Qualifications

• Experience in managing or supervising a team in similar functions.
• Strong vendor and project-management experience.
• Excellent team player and able to handle tight deadlines.

Responsibilities

• Supervise a team of staff to ensure facilities are managed and safe.
• Coordinate with relevant personnel for security and safety.
• Oversee kitchen operations to ensure meal preparations meet standards.
• Manage transport support and vehicle maintenance.
• Ensure cleanliness and maintenance of premises.

Skills

Team management

Vendor management

Problem-solving skills

Stakeholder management

Communication

Education

Diploma/degree in estate management or related field

Job description

Company Description

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed to serving the underprivileged in the community without discrimination. Every life is precious and we actively help those in need regardless of age, race or religion. Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in society.

Responsibilities

1. Supervision of Support Service Staff
   • Supervise a team of ops executives/assistants to ensure CYG facilities, including the children’s homes' buildings, facilities and key equipment are well managed and safe.
   • Attend to staff matters – employment, orientation, training, leave, medical claim, duty roster, appraisal and any related matters.
   • Disseminate information and maintain proper communication among staff.
2. Security
   • Coordinate with relevant personnel and contractors to provide security and maintain safety requirements of the homes.
3. Dietary Support
   • Oversee kitchen operations, cooks and/or vendors to ensure balanced meals and beverages are properly sourced and provided.
   • Ensure food hygiene by attending appropriate food‑handling courses.
   • Adhere to the standards stipulated in the SOC.
4. Cleanliness
   • Ensure cleaners maintain general cleanliness of common areas and proper disposal of domestic waste, as well as estate maintenance of the homes.
5. Transportation Support
   • Oversee transport support through effective scheduling and drivers operations.
   • Organise routine maintenance programme for vehicles.
   • Coordinate all vehicle inspections required by the LTA.
   • Ensure all vehicle documents (road tax, vehicle inspection certificate, certificate of entitlement, log card, petrol card, cash cards) are renewed on time and kept up to date.
   • Oversee all vehicle and transport matters.
6. Storage & Store Management
   • Proper store management (food, IT equipment etc.), stock or furnishing purchases aligned with effective cost management.
   • Maintain receipts of purchased/donated items, issue stocks, manage inventory and practice FIFO.
7. Purchases
   • Ensure purchases are carried out in the best interest of Gracehaven – follow proper procurement procedures, negotiate best price and ensure timely deliveries.
8. Infrastructure and Maintenance
   • Oversee facilities and management of all other CYG premises such as the youth drop‑in centre.
   • Coordinate contractors/suppliers for maintenance, assess quotations and submit for board approval.
   • Manage electrical, plumbing, fire safety, CCTV, pest control, AC, landscape matters.
9. IT Systems and Data Risk Matters
   • Oversee administration and coordination with vendors for IT systems such as Home Management System, Wi‑Fi management, servers and assist in data risk management.
10. Cost Management
    • Identify cost‑effective areas (PUB expenses, purchases, contracts) and verify suppliers’ invoices/claims for necessary payment actions.
11. Review of Procedures
    • Assist the Executive Director to monitor, review and update operation policies and procedures in compliance with The Salvation Army’s policies and statutory requirements.
    • Undertake other duties consistent with the position as assigned.
12. Driving Duties
    • Provide transportation services to residents or staff as required on official duties and any reasonable requests by the Reporting Officer; designated staff may use the vehicle for official transport.

Qualifications

• Diploma/degree in estate management, facilities management or related field.
• Experience in managing or supervising a team in similar functions.
• Strong vendor and project‑management experience.
• Excellent communication, stakeholder management and problem‑solving skills.
• Excellent team player and able to handle tight deadlines.
• High level of professionalism and integrity.

Duties Hours

44 hours per week. Typical hours: 8:30 am–5:30 pm Monday‑Friday (1 hour lunch). Flexibility is required due to the 24/7 community care service.

Work Location

The Salvation Army Gracehaven – 3 Lorong Napiri, Singapore 547528.