Assistant Operations Manager (Front Desk and Customer Relations)

WOLFGANG MUSIC PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading music school in Singapore is seeking an enthusiastic Assistant Operations Manager to oversee front desk operations and deliver exceptional customer service. The successful candidate will manage schedules, handle customer relations, and maintain records. Strong communication and organizational skills are essential. This role offers performance bonuses and professional development opportunities.

Benefits

Performance and Incentive Bonus

Medical Coverage

Annual and Sick Leaves

Professional Development Opportunities

Qualifications

• Proficient in spoken and written English with excellent interpersonal skills.
• Able to thrive in a fast-paced environment while managing multiple tasks.
• Outgoing personality focused on customer engagement.

Responsibilities

• Oversee daily front desk operations ensuring customer satisfaction.
• Develop and maintain strong customer relations.
• Manage lesson schedules and accurate record-keeping.
• Liaise with staff and resolve issues promptly.
• Maintain accurate student records and generate reports.

Skills

Customer Service

Communication

Organizational Skills

Problem-Solving

Data Entry

Job description

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

Key Responsibilities

1. Front Desk Management – Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
2. Customer Relations – Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
3. Scheduling and Administration – Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
4. Communication – Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
5. Data Entry and Reporting – Accurately maintain student records, attendance, and payment information, generating reports as required.

Required Attributes

1. Outgoing and Customer-Focused – Enjoy engaging with customers, providing exceptional service, and building strong relationships.
2. Effective Communication – Proficient in spoken and written English, with excellent communication and interpersonal skills.
3. Adaptable and Flexible – Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
4. Organised and Detail-Oriented – Accurate and efficient in data entry, record-keeping, and administrative tasks.
5. Proactive – Able to think critically, resolve issues promptly, and improve processes.

What We Offer

• Performance and Incentive Bonus
• Medical Coverage
• Annual and Sick Leaves
• Professional Development Opportunities

Interested candidates, please send resume to [e-mail] and complete details on https://forms.gle/ZD7WwM1PxXaHcbYy5