ASSISTANT OPERATIONS MANAGER

STAMFORD CATERING SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established catering company in Singapore is seeking an experienced Manager to oversee food service operations. Responsibilities include driving sales revenue, managing multiple outlets, and ensuring compliance with F&B hygiene standards. The ideal candidate has 3 to 5 years of managerial experience in food retail and strong leadership qualities. Excellent communication and interpersonal skills are essential for success in this fast-paced environment.

Qualifications

• At least 3 to 5 years of managerial experience in food retail/institutional catering.
• At least 3 years’ experience in managing multiple outlets.
• Strong leadership quality and passion for leading by example.

Responsibilities

• Drive and deliver sales revenue in line with the budget.
• Responsible for managing costs and creating Standard Operations and Procedures.
• Oversee staff training and development.
• Manage compliance with F&B hygiene policies.

Skills

3 to 5 years of managerial experience in food retail/institutional catering

3 years’ experience in managing multiple outlets

Willing to be involved in hands-on operations

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Education

Minimum ‘O’ level or Diploma in F&B service or equivalent

Job description

Job Purpose

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities

Business Operations

• Work closely with top management to integrate strategic business continuity management into organization’s operations
• Involved in recruitment and retention exercise carried out by management
• Responsible for the business performance, financial and budget planning of the business unit
• Analyse business performance to optimise sales and profitability
• Work closely with the cross functional departments to achieve business goals
• Oversee cost controlling and purchasing activities
• Work closely with Business Development department in terms of business expansion
• Establish and maintain strategic business partner relationships (e.g. external vendors)
• Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence

People Management

• Responsible for staff training and development
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead managers to develop organizational and governance strategies
• Facilitate innovation and lead managers to manage change
• Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Oversees restaurants standards and maintenance

Skills/Qualifications

• At least 3 to 5 years of managerial experience in food retail / institutional catering
• At least 3 years’ experience in managing multiple outlets
• Minimum ‘O’ level or Diploma in F&B service or equivalent
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Able to lead and motivate to produce results
• Passionate about leading by example and strong leadership quality
• Ability to work in a fast-paced environment