Assistant Officer, Customer Service (Great World City)

Kuok Group Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent retail management company in Singapore is seeking a Customer Service member to enhance visitor experiences. You will act as a brand ambassador, assisting shoppers, managing customer service queries, and promoting loyalty programs. Candidates should have at least 1 year of experience and be passionate about customer service excellence. Proficiency in MS Office and English is required, with the ability to work on shifts.

Qualifications

• Min 1 year of working experience in similar capacity.
• Able to work on rotating shifts, including weekends and Public Holiday.
• Fluent in English.

Responsibilities

• Brand ambassador of the mall, promoting loyalty program.
• Manage customer service-related matters at Customer Service Counter.
• Maintain high level of customer service standards.
• Handle enquiries and feedback from shoppers and tenants.
• Support marketing initiatives and voucher purchases.
• Assist shoppers and engage tenants.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Attention to detail

Team player

Fast-paced environment adaptability

Education

Others

Tools

MS Office Word

Excel

CRM usage

Job description

Overview

The Great World City team is looking for suitably qualified individuals to join us as Customer Service member.

Responsibilities

• Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
• Manage and handle all customer service-related matters at Customer Service Counter
• Maintain high level of customer service standards
• Handle enquiries and feedback from shoppers and tenants
• Support Great Rewards and Marcoms team in facilitating voucher purchases, mall redemptions and other marketing initiatives as and when required
• Mall roving duties to assist shoppers, engage tenants and inspection of common areas/retail spaces/facilities
• Handle administrative duties and any other ad-hoc duties as assigned

Key Requirements

• Min 1 year of working experience in similar capacity
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Team player, high self initiative and attentive to details
• Proficient in MS Office Word, Excel and/or usage of CRM is advantageous
• Fluent in English
• Able to work on rotating shifts, including weekends and Public Holiday

Education

Others