Assistant Officer, Customer Service

Kuok (Singapore) Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service-oriented company in Singapore is looking for a Customer Service Associate to manage customer service matters at the counter. Responsibilities include maintaining service standards and handling feedback from shoppers. Ideal candidates should have a GCE N Level qualification and at least one year of customer service experience. Proficiency in MS Office is advantageous. The role requires flexibility with shifts, including weekends and public holidays.

Qualifications

• Minimum 1 year of working experience in a relevant customer service role.
• Able to work in a fast-paced environment and has a passion for service excellence.
• Able to work on rotating shifts, including weekends and Public Holidays.

Responsibilities

• Manage and handle all customer service-related matters at Customer Service Counter.
• Maintain high levels of customer service standards.
• Handle enquiries and feedback from shoppers and tenants.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Proficient in MS Office

Education

GCE N Level qualification

Tools

MS Office Word

Excel

Job description

This position is under Allgreen Properties.

Responsibilities include:

• Managing and handling all customer service-related matters at Customer Service Counter

• Maintaining high level of customer service standards

• Handling enquiries and feedback from shoppers and tenants

• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities

• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required

• Handle administrative duties and any other ad-hoc duties as assigned

• Minimum GCE N Level qualification

• Minimum 1 year of working experience in a relevant customer service role

• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous

• Customer-oriented with good communication and interpersonal skills

• Able to work in fast paced environment and has passion for service excellence

• Able to work on rotating shifts, including weekends and Public Holidays