Assistant Officer, Customer Service

Cuscaden Properties Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A shopping mall management company in Singapore is seeking individuals for their Customer Service team. The role involves managing customer-related matters, maintaining high service standards, and promoting the Great Rewards loyalty program. Candidates should possess at least one year of relevant experience and be customer-oriented with strong communication skills. The position requires working in a fast-paced environment and on rotating shifts, including weekends and public holidays.

Qualifications

• Min 1 year of working experience in relevant customer service role.
• Proficient in MS Office; CMS usage is advantageous.
• Able to work in a fast-paced environment with passion for service excellence.

Responsibilities

• Manage and handle all customer service-related matters at Customer Service Counter.
• Maintain high level of customer service standards.
• Handle enquiries and feedback from shoppers and tenants.
• Promote Great Rewards loyalty program and related activities.
• Support Marcom in voucher sales and marketing initiatives.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Fluency in English

Microsoft Office (Word, Excel)

Job description

The Tanglin Mall team is looking for suitably qualified individuals to join our Customer Service team.

Key Responsibilities

• Manage and handle all customer service‑related matters at Customer Service Counter
• Maintain high level of customer service standards
• Handle enquiries and feedback from shoppers and tenants
• Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required

Key requirements

• Handle administrative duties and any other ad‑hoc duties as assigned
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Fluent in English
• Customer‑oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holiday