Assistant Marketing Manager, Customer Experience

BlueSG Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent community-oriented organization in Singapore seeks a Community Senior Executive/ Assistant Manager to drive community engagement and loyalty. You will develop strategies that connect with audiences, manage communication across various social media platforms, and organize events. The ideal candidate should have 3-5 years of experience in community management or social media, along with excellent communication skills and a bachelor’s degree in a related field.

Qualifications

• 3-5 years’ experience in community management or social media related roles.
• Excellent written and verbal communication skills.
• Familiarity with social media platforms and community forums.

Responsibilities

• Develop and implement strategies to engage and connect with the audience.
• Manage community through various communication channels.
• Organize virtual and in-person events for community interaction.

Skills

Community management

Social media expertise

Communication skills

Interpersonal skills

Creative thinking

Education

Bachelor’s degree in marketing, communications, business, or related field

Job description

As a Community Senior Executive/ Assistant Manager at BlueSG, you will play a crucial role in building and nurturing a strong community around our brand. You will be responsible for developing and implementing strategies to engage and connect with our audience, drive brand loyalty, and foster a sense of belonging within the community. This role requires a blend of creativity, communication skills, and a deep understanding of community dynamics.

Manage community through various communication channels including but not limited to platforms such as Facebook, Instagram and Telegram.

Foster relationship with community members to encourage active participation and informative environment.

Organize and coordinate virtual and in-person events to facilitate community interaction.

Track and analyse community metrics to measure engagement and identify areas for improvement.

Assist with identifying brand ambassadors within the community.

Provide educational onboarding within community for new users.

What We’re Looking For

Bachelor’s degree in marketing, Communications, Business, or a related field.

3-5 years’ experience in community management or social media related roles.

Excellent written and verbal communication skills.

Strong interpersonal and relationship-building skills.

Familiarity with social media platforms, community forums, and other relevant tools.

Creative thinker with the ability to execute innovative engagement strategies.

Analytical mindset to use data to influence decision making.