Assistant Manager / Sr Assistant Manager / Manager (CGQ)

Institute of Mental Health; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A premier mental health institution in Singapore is seeking a Clinical Governance & Quality Coordinator. You will support incident analysis, manage hospital policies, and facilitate various quality assurance processes. The ideal candidate should possess strong interpersonal skills, a degree, and relevant experience. Proficiency in Microsoft Office, especially Excel, and a keen interest in data analysis will be advantageous. This role is integral in ensuring high standards of clinical quality and hospital accreditation.

Qualifications

• Strong command of the English language, both written and spoken.
• Prior experience with RCAs and Human Factors Analysis would be advantageous.

Responsibilities

• Coordinate and facilitate the review of Serious Reportable Events.
• Monitor the hospital’s incidents occurrences through the PRISM system.
• Support the department in work related to hospital accreditation.

Skills

Multi-tasking

Interpersonal skills

English language proficiency

Microsoft Excel

Attention to detail

Statistics and data analysis interest

Education

Degree holder

2 to 5 years of relevant experience

Tools

Microsoft Office

Job description

Overview

Institution: Institute of Mental Health

Family Group: Administration

Department: Clinical Governance & Quality

You will support the functions of the department of Clinical Governance and Quality (CGQ), primarily in incident analysis, hospital policies and processes, as well as secretariat support for committees. In carrying out the various duties, you will be required to work very closely with senior management, clinical chiefs and doctors, patient care staff and other CGQ staff members.

Job Description

Responsibilities

• Coordinate and facilitate the review of Serious Reportable Events (SRE), Sentinel Events (SE) and Mortality and Morbidity (M&M) incidents, and undertake its related work (e.g. develop new clinical protocols and indicators; follow up on recommendations; assist with Ministry of Health’s audits).
• Coordinate and facilitate Root Cause Analysis (RCA) and undertake its related work.
• Monitor the hospital’s incidents occurrences through the Portal for Risk Identification and Safety Management (PRISM) system and the daily tracking list from the nursing department.
• Support the department in work related to hospital accreditation and audits (e.g. ESS / JCI audits, MOH hospital licensing).
• Support the department in work relating to clinical quality (e.g. IMH Quality Festival and in any other work as assigned).
• Perform any other duties as assigned by supervisor or Assistant Chairman, Medical Board (Clinical Quality & Value).

Qualifications

Competency

• Able to multi-task and manage teams and projects.
• Able to communicate effectively at all levels with good interpersonal skills.
• Possess a strong command of the English language, both written and spoken.
• Proficient in Microsoft Office, especially in Excel and in data processing.
• Meticulous and thorough, with keen attention to details.
• Good with numbers and has interest in statistics and data analysis.

Educational and Professional Requirements

• Degree holder with at least 2 to 5 years of relevant experience, preferably in a hospital setting.
• Prior experience with RCAs and Human Factors Analysis and Classification System (HFACS) would be advantageous.

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.