Assistant Manager, Service Sales

ENGINEERINGUK; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Singapore is seeking an experienced Assistant Manager, Service Sales to drive business development within the mtu applications. You will maintain existing client relationships and acquire new customers, aiming for significant revenue growth and satisfaction. The ideal candidate must hold a degree in Engineering or Business, with at least 8 years of relevant experience. Strong communication skills in both English and Chinese are essential for this role.

Qualifications

• Minimum 8 years of experience in sales or service within the marine or industrial sectors.
• Experience working with governmental agencies is a plus.
• Strong track record in customer relationship management and service sales performance.

Responsibilities

• Drive service sales and business development for mtu applications.
• Maintain and acquire customer relationships to drive business success.
• Achieve incoming orders and revenue targets.

Skills

Strong communication

Interpersonal skills

Negotiation skills

Presentation skills

Customer-oriented mindset

Proactive approach

English proficiency

Chinese proficiency

Education

Degree or Diploma in Engineering, Business Administration, Marine, or related discipline

Job description

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Job Description

Location: Tukang, Singapore (West)

Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.

Why join Rolls‑Royce?

At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls‑Royce, you'll have the opportunity to work on world‑class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high‑performance culture.

Position Summary

The Assistant Manager, Service Sales is responsible for driving service sales and business development for mtu applications within the assigned portfolio. The role focuses on developing business by maintaining existing customers, acquiring new customers, and penetrating new market segments. The position also requires managing both internal and external customer relationships to ensure customer satisfaction and contribute to business growth.

What you will be doing:

Sales & Business Development

• Plan, monitor and report application business performance, including service sales contribution towards Aftermarket & Technical Services (ATS) goals.
• Proactively sell mtu service products to end users and governmental customers, following the route‑to‑market strategy.
• Grow service business revenue through customer retention, upselling, and market expansion.
• Develop and sustain strong relationships with customers, distributors, and key accounts to drive business success.
• Support network development and continuous improvement of service business capabilities.

Customer & Market Management

• Provide accurate and timely service, customer, and market information to relevant internal stakeholders.
• Ensure customer satisfaction by managing expectations, handling escalations, and resolving issues effectively.
• Conduct customer visits, business reviews, and performance discussions to strengthen partnerships.

Commercial Management

• Achieve incoming orders and revenue targets.
• Maximise profitability through strategic pricing and effective contract negotiation.
• Ensure quotes are prepared in accordance with applicable regulations and submitted on time.
• Implement approved sales strategies and initiatives within the assigned territory.

Key Account Management

• Lead account planning and relationship management for strategic customers.
• Identify business opportunities within key accounts and ensure service excellence to maintain long‑term relationships.

Other Responsibilities

• Participate in continuous improvement initiatives and share best practices.
• Undertake special assignments as delegated by the line manager.

Position Requirements

Education

• Degree or Diploma in Engineering, Business Administration, Marine, or related discipline (or equivalent qualification).

Experience

• Minimum 8 years of experience in sales or service within the marine or industrial sectors.
• Experience working with governmental agencies is a plus.
• Strong track record in customer relationship management and service sales performance.

Skills & Competencies

• Strong communication, interpersonal, negotiation, and presentation skills.
• Customer‑oriented mindset with a proactive and collaborative approach.
• Good command of both written and spoken English and Chinese.
• Ability to work effectively in a challenging and dynamic environment.
• Willingness to travel for business as required.

About mtu Power Systems

Power Systems is the Rolls‑Royce business which provides world‑class power solutions and complete life‑cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi‑year transformation programme aims to turn Rolls‑Royce into a high‑performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls‑Royce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Relocation assistance is not available for this position.

Type of Contract

Permanent