Assistant Manager - Service Delivery

ST Engineering; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking an Assistant Manager, Service Delivery to ensure successful delivery and support of Maintenance Systems. This role involves collaboration with various stakeholders to enhance service delivery and project execution. Candidates should have strong experience in IT infrastructure, with at least 3 years in Cyber Security and preferred ITIL certification. The company emphasizes operational excellence and customer satisfaction.

Qualifications

• Strong experiences in IT infrastructure vulnerabilities and migrations.
• At least 3 years in Cyber Security.
• Minimum 2 years in team management.

Responsibilities

• Supervise ongoing projects and ensure workflow.
• Evaluate technical issues and coordinate solutions.
• Manage project budgets and documentation.

Skills

IT infrastructure vulnerability assessment

System updates and upgrades

OS hardening

Team management

Cyber Security expertise

Education

ITIL certification

Job description

We are seeking a Assistant Manager, Service Delivery to play a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.

Responsibilities

• Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
• Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
• Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
• Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored.
• Liaise with backend support groups to ensure Maintenance Systems' fulfilment and compliance.
• Coordinate with external service partners and contractors to facilitate project and maintenance execution.
• Effectively engage key stakeholders in decision-making and execution processes.
• Strong negotiation skills with both internal and external stakeholders.
• Generate and analyse monthly reports, presenting insights and updates to end customers.
• Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
• Familiarity with Service Operation metrics and system availability requirements.
• Manage project budgets, including planning, designing, and defining scope and deliverables.
• Uphold quality assurance standards and ensure best-in-class deliverables.
• Proactively monitor project progress and apply corrective actions to resolve issues.
• Build and maintain high-performing teams aligned with service management goals.

Requirements

• Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• Certification in ITIL is preferred
• At least 2 years of experience in team management
• Have at least 3 years of experience in Cyber Securit

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .