Assistant Manager/Senior Executive, Quality Measurement & Implementation

Agency for Integrated Care; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An organization focused on community care in Singapore is seeking a candidate to develop and implement quality measures for eldercare services. The ideal individual will manage awards and support community care initiatives. This role requires a degree, experience in data visualization, and strong communication skills, with the possibility of considering entry-level candidates.

Qualifications

• 3 to 5 years of working experience; entry-level candidates considered.
• Experience with data visualization, analysis, and reporting.
• Strong written and verbal communication skills.

Responsibilities

• Develop and implement quality measures for eldercare services.
• Support the Community Care Excellence Awards management.
• Engage community care leaders to share purposes and obtain buy-in.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Degree in any discipline

Tools

Tableau

Stata

Job description

Overview

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Role and responsibilities

This role will be responsible for developing and implementing quality measures, facilitating sector collaboration, managing awards, and supporting community care excellence initiatives.

1. Support the development of quality measures for eldercare services, which includes:

   • a. Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures that could be adopted by community care organizations (CCOs).

   • b. Identifying and proposing suitable sector representatives to form a workgroup, who will deliberate and select the quality measures for the sector.

   • c. Planning and organising meetings with the appointed workgroup, preparing meeting materials and performing the necessary secretariat duties.

2. Support the implementation of quality measures for the different community care services locally, which includes:

   • a. Engaging community care leaders and organizations to share the purpose and obtain buy-in for the quality measures.

   • b. Presenting (using Tableau) and analysing the data for the quality measures.

   • c. Preparing reports for CCOs and AIC management.

   • d. Conducting training to equip CCOs with skills and knowledge on how to interpret the measures and reports.

   • e. Addressing questions from CCOs with regards to the quality measures.

3. Provide support in the management of the Community Care Excellence Awards, which includes the call for nominations, evaluation of the projects, planning and organizing the awards ceremony.

4. Provide support in other areas, as required by your supervisor.

Job Requirements

• Degree in any discipline with 3 to 5 years of working experience. Additional years of experience will be required for the Assistant Manager position. Entry-level candidates will also be considered.
• Familiarity with analytics and statistical software e.g. Tableau, Stata and experience in data visualization, analysis and reporting will be required.
• Strong written and verbal communication skills.
• Effective interpersonal and engagement skills.
• Resilient and results oriented.