Assistant Manager/Senior Executive, Data & Operations (Cluster Office)

Agency for Integrated Care; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A public health organization in Singapore is seeking a candidate to manage data analysis for improving care services for seniors and operational efficiency. The role includes liaising with departments to develop strategies, leading project management initiatives, and synthesizing data insights into actionable recommendations. The ideal candidate should have a relevant degree, at least 3 years of experience, and strong data analysis and project management skills. This position offers an opportunity to make a significant impact in the community.

Qualifications

• At least 3 years of relevant working experience, preferably in similar capacity.
• Knowledge of creating and applying algorithms for data analysis.
• Ability to grasp organizational strategies for operational planning.

Responsibilities

• Manage analysis of metrics through data collection to trend needs of seniors.
• Liaise with headquarters to develop operational strategies.
• Lead project management for cluster projects and monitor progress.

Skills

Data analysis

Operational management

Project management

Strong communication

Education

Degree or equivalent

Job description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description

You will manage the analysis of metrics through data collection to trend emerging needs of seniors to improve existing operational model, and synthesize insights from the data to drive translation of recommendations into business actions for the Cluster and Satellite Offices.

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Job Requirements

• Degree or equivalent in any field with at least 3 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement