Assistant Manager, Retail Operations

ESR Real Estate Services Management; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading real estate management firm in Singapore is seeking an experienced Retail Operations Manager to oversee daily operations and maintenance strategies. The ideal candidate will have a background in building management, strong communication skills, and at least 3 years of experience in retail management. Responsibilities include budget management, tenant relations, and ensuring compliance with safety regulations. This role offers the opportunity to work in a dynamic environment with a focus on excellence in service delivery.

Qualifications

• Minimum 3 to 5 years of experience in Retail Management.
• Experienced in MCST buildings and familiar with BMSMA.
• Willing to work beyond standard operating hours.

Responsibilities

• Execute daily operations and maintenance strategy of the mall.
• Manage and prioritize facilities budget.
• Support the development of emergency response plans.

Skills

Interpersonal skills

Communication skills

Initiative

Positive working attitude

Education

Diploma or Degree in Building, Facilities, Estate Management or equivalent

Job description

ESR Real Estate Services Management (previously known as APM Property Management) is part of the ESR Group (the “Group”). The Group is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.

With US$140 billion in gross assets under management (AUM), the Group’s fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.

As the area leader of the Retail Operations Team, the candidate needs to possess strong interpersonal skills and work with people of all levels. He/she will be responsible for leading a section of the retail operation department.

Coaching executives in terms of technical building skills as well as tenancy management procedures. Settlement of disputes and claims from various stakeholders and incident management are to be equipped with the candidate.

As the city is multi‑strata owned, the candidate needs to be conversant in BMSMA to be able to manage different property owners and stakeholders. He/she needs to be conversant in the by‑laws of the MCST to guide his/her team member in handling issues relating to Strata management matters.

Responsibilities

Maintenance and Operations

• Execute daily operations and maintenance strategy of the mall, ensuring all facilities are in immaculate condition.
• Conduct daily and cyclical maintenance for the upkeep of the mall, ensuring a safe and conducive mall environment for all stakeholders.
• Monitor and execute preventive maintenance programs to eradicate downtime and extend the lifespan of equipment and infrastructure to legendary proportions.

Safety and Compliance

• Guide team member and vendors to comply with all authority regulations, including exemplary health and safety standards for MCST.
• Conduct regular safety inspections and audits to identify and obliterate potential hazards to ensure MCST maintains impeccable authority compliance.
• Support the development and implementation of emergency response plans and procedures with unmatched efficiency.

Budget Management

• Manage and prioritize facilities budget, ensuring cost‑effective use of resources and checks.
• Deliver and execute assigned Capex items and cyclical replacement works for building components.
• Execute duties for recovery of utilities arrears of tenants to control exposure by the MCST.

Energy Management

• Adhere to ESG to achieve Environment and energy targets set by the corporation.

Tenant Relations

• Guide Retail operations Team member on tenancy matters in terms of day‑to‑day operations and fit out.

MCST Management

• To manage different stakeholders of MCST and enforce necessary by‑laws to safeguard interest of the MCST. Include and not limited to amendment, addition and creation of by‑laws for council approvals.
• Assist in conducting of necessary EOGMs, AGMs and package for Annual General Meetings and ensure the success of the event.
• Ensure and verify the accuracy of License Agreement between stakeholders and MCST to safeguard the interest of MCST.

Term Contract management

• Management of Term contracts and renewals to ensure delivery and consistent performance of Term vendors and building positive rapport for work efficiency.

Requirements

• Diploma or Degree in Building, Facilities, Estate Management, M&E or equivalent.
• Minimum 3 to 5 years of experience in Retail Management.
• Experienced in MCST (Management Corporation Strata Title) buildings and familiar with BMSMA (Building Maintenance and Strata Management ACT).
• Willing to work beyond standard operating hours, when required.
• Strong verbal and written communication skills.
• Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
• Possess initiative and a positive working attitude.