Assistant Manager (Programme Management), MSc Programmes Office

NATIONAL UNIVERSITY OF SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore seeks a Programme Management Officer to support the operations of a new MSc programme targeting adult learners. The role requires overseeing course scheduling, student record management, and faculty coordination. With at least 5 years of relevant experience and strong communication skills, you will enhance the educational experience for students. This position offers the opportunity to work in a dynamic academic environment.

Qualifications

• At least 5 years of relevant working experience in managing academic programmes.
• Experience working with adult learners or international students is a plus.
• Ability to manage multiple tasks and deadlines accurately.

Responsibilities

• Ensure programme runs smoothly while meeting student needs.
• Monitor and track students' workload and progress.
• Coordinate with HR and Finance for instructor engagement.

Skills

Communication skills

Cross-cultural collaboration

Attention to detail

IT proficiency

Education

Bachelor degree from a reputable institution

Tools

Microsoft Office Applications

Job description

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

Job Description:

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent supports the programme management function in a new MSc programme targeting adult learners and supporting the CEMS portfolio. This programme is helmed by the NUS Business School (MSc Programmes Office).

Overall Programme Management

• Ensure that the programme runs smoothly and effectively, keeping the needs of MSc students in mind while maintaining the integrity of the programme and at the same time, aligning with the SOPs set for the rest of the MSc programmes
• Deliver service excellence in assisting Masters students from both programmes including all course-related matters, all aspects of experiential learning components, ad-hoc academic counselling and wellness matters
• Keep data on student demand and feedback on courses to advise the Academic Directors and MSc Programmes Office for constant monitoring and review of the programme
• Collaborate in a functional role within the Programme Management team and work closely with all members of the team

Class Timetable Scheduling and Course Registration

• Coordinate, de-conflict and manage all course outlines and timetable matters related to the programmes with the academic departments, to ensure standardisation and that timelines are adhered to
• Communicate effectively to the Masters students on all matters related to their coursework in a timely manner, including preparation of user guides and conducting briefings, and managing course registration matters
• Prepare the important and necessary information to instructors on class enrolment, learners’ profile, teaching and assessment guidelines before the start of each semester

Student Record Management

• Monitor and track students’ workload and progress, and respond promptly on all learners’ matters including application for Leave of Absence, Academic counselling matters etc.
• Coordinate mid-term feedback sessions, consolidate information gathered and monitor follow-up actions from various stakeholders

Faculty Matters

• Coordinate with the HR and Finance departments where necessary on the engagement of instructors
• Provide teaching support to faculty with resources from NUS offices and IT systems

Exam Processing

• Track and monitor the timely upload of marks by faculty, ensuring zero discrepancy
• Compile marks and Board of Examiners’ reports and process learners’ requests

Student Feedback

• Data Preparation for the Student Feedback System
• Compile the feedback reports for the MSc Programmes Office and Academic Director, and monitor follow-ups, if any

Event Management and Liaison

• Work closely with the other units within the MSc Programmes Office on office projects and events
• Other duties as assigned by the MSc Programme Director, MSc Senior Associate Director and CEMS Programme Manager.

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions. Having experience in working with and managing adult learners and/ or international students will be a big plus.
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications, manage survey and data analysis. Ability to assist instructors with online classes is a must.

(Appointment job grade will commensurate with the selected candidate's experience)