Assistant Manager, Process & Systems

DSV AIR & SEA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading global logistics provider in Singapore is seeking an experienced professional responsible for the local implementation of ocean operational excellence initiatives. You will manage projects, ensure compliance, and drive digitalization efforts. The ideal candidate has a Bachelor's degree and 5-7 years in ocean freight operations, demonstrating strong skills in process improvement and stakeholder engagement. This position offers the opportunity to lead significant operational changes in a multinational environment.

Qualifications

• Minimum 5-7 years of experience in ocean freight operations or related roles.
• Proven track record in managing digitalization and process optimization initiatives.
• Hands-on project management experience with stakeholder engagement.

Responsibilities

• Manage operational excellence projects within the cluster.
• Conduct audits for regulatory compliance and SOP adherence.
• Engage with management and stakeholders to ensure proper execution of processes.

Skills

Ocean freight operations

Process improvement

Project management

Stakeholder engagement

Digitalization

Operational excellence

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

Digital tools

Process automation systems

Job description

This role will be responsible for the local implementation and execution of all Ocean operational excellence initiatives as aligned with regional and global ocean operations, including Operational Governance, Digitalization & Optimization, Support & Training, Implementation (COP), Data Management, Project Management & Deployment, and Offshoring and Centralization of activities.

Job Description

1. Digitalization & Optimization

• Deployment of strategic initiatives in the area of process optimization and digitization in the cluster
• Provide in-cluster training to Manager, Trade Management / GKAM / KAM, enabling them to consistently present Supply Chain Solutions directly to customers
• Interface with the regional digitalization & optimization team to ensure business requirements are translated into technology requirements and that the technology supports the process
• Lead test efforts and interface with user groups to ensure uptake of technology

2. Project Management and Deployment

• Project management for all Operational Excellence projects within the cluster
• Ensure adherence to the global project management framework and standards in the cluster
• Drive, support, and monitor the implementation of organizational and process changes
• Conduct business workshops with all other involved stakeholders
• Actively manage stakeholder communication and dependencies in the cluster

3. Governance

• Drive adherence to Operational SOPs, KPIs, and regulatory compliance
• Conduct audits in-country organization towards compliance with Standard Operating Procedures

4. Implementation (COP)

• Engage with ocean country management and ocean branches to validate the non-standard processes to ensure proper execution and obtain additional processing & handling costs
• Communicate with various stakeholders during the tender and implementation phases (sales, tender team, regional and local operations teams…)
• Participate in customer and internal meetings within the COP framework if requested
• Escalate process deviations/ issues to management if ocean operations do not follow the designed solution

5. Support & Training

• Execute a continuous improvement program for ocean operations
• Identify areas where additional training and/or support is required
• Ensure execution of User Acceptance Testing against releases of core systems and/or new operational tools

6. Offshoring & Centralization

• Review Service Packs to identify gaps
• Facilitate the definition of project missions, goals, tasks, and resource requirements
• Engage with the regional Head of Ocean Offshoring & Centralization to define project initiation, deliverables, project plans, and benefits tracking (milestone achievement, productivity, cost savings)

Overlook transfer of work between the cluster and the offshore center

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Information Systems, or a related field.
• Minimum 5-7 years of experience in ocean freight operations, process improvement, or operational excellence roles; experience in a multinational logistics environment is preferred.
• Proven track record in managing or supporting digitalization, process optimization, or transformation initiatives.
• Hands‑on project management experience, including stakeholder engagement and cross‑functional coordination.
• Experience working with shared service centers, offshoring models, or centralized operational hubs is an advantage.
• Solid knowledge of digital tools, process automation, and system testing (UAT).
• Competence in analysing operational data, identifying gaps, and driving process improvement.
• Strong communication skills with the ability to interface effectively across operations, sales, trade management, and regional/global teams.