Assistant Manager – Operations & Process Improvement (Tengah Projects)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading human resources service provider in Singapore is looking for an Assistant Manager – Operations & Process Improvement. This role is pivotal for managing operational functions, ensuring compliance, and optimizing processes. Candidates should have 3–5 years of backend operations experience, strong analytical skills, and proficiency in Microsoft Excel and Salesforce. This position offers an opportunity to drive continuous improvement in a dynamic environment.

Qualifications

• Minimum 3–5 years of experience in administration and backend operations.
• Proven experience in defining and maintaining process frameworks.
• Meticulous and organized, with attention to detail.

Responsibilities

• Manage operational and administrative functions related to project management.
• Prepare management reports and analyze data trends.
• Lead the transition of the billing process and develop SOPs.

Skills

Advanced Microsoft Office skills

Data visualization tools

Salesforce

ServiceNow

Job description

Assistant Manager – Operations & Process Improvement (Tengah Projects)

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution backend operations, billing, and governance activities while supporting cross-functional initiatives through data-driven decision-making.

Job Responsibilities

Core Operations

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

Reporting & Analysis

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity.
• Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
• Ensuring regulatory and operational compliance.
• Driving continuous improvement.

Job Requirements

• Minimum 3–5 years of experience in administration, backend operations and process improvement.
• Proven experience in defining, mapping and maintaining process frameworks.
• Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI.
• Experience using Salesforce for resident or customer relationship management.
• Familiarity with ServiceNow for workflow automation, ticketing, or service management.
• Comfortable working with data visualization tools and enterprise systems.
• Meticulous and organized, with a strong attention to detail.
• Analytical mindset with the ability to interpret data and generate insights.
• Proactive and resourceful, able to work independently and collaboratively.
• Excellent communication and interpersonal skills.
• High integrity and commitment to governance and compliance.
• Ability to work independently and as part of a team.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1***

We regret to inform that only shortlisted candidates will be notified.