Assistant Manager, O2O Projects (Digital Business)

Guardian Health & Beauty; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading health and beauty retailer in Singapore is looking for an Assistant Manager for O2O Projects to drive innovation in health and wellness integration. You will support project execution, collaborate with multiple stakeholders, and manage end-to-end project implementation. The ideal candidate has a degree in relevant fields and 2–3 years of experience in project management or healthcare innovation. This role offers career advancement opportunities and various employee benefits.

Benefits

Team Member Discount

Subsidized Medical and Dental Benefits

Training Opportunities

Career Advancement

Qualifications

• 2–3 years of relevant experience in project management or healthcare innovation.
• Prior involvement in digital health/wellness pilots or health & beauty operations is a plus.
• Able to work independently in a fast-paced, cross-functional environment.

Responsibilities

• Conduct feasibility studies and develop business cases for pilot programs.
• Collaborate with internal functions and external partners.
• Define customer experience flows across physical and digital interfaces.
• Track milestones and manage project timelines.
• Ensure proper backend integration with Guardian App.

Skills

Analytical thinking

Project management

Stakeholder management

Communication

Digital tools proficiency

Education

Bachelor’s degree in Business, Healthcare, Life Sciences, Pharmacy, or related fields

Tools

PowerPoint

Excel

Project tracking tools

Job description

Assistant Manager, O2O Projects (Digital Business)

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one‑stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

At DFI, you will play a pivotal role in driving strategic innovation initiatives that bridge Guardian’s offline and online touchpoints, with a strong focus on integrated health and wellness services. This role supports the Head of Business Development in the design, execution, and scaling of pilot programs such as health assessments and digital health partnerships. You will manage end‑to‑end project execution including business case development, internal and external stakeholder alignment, and operational integration into Guardian's omnichannel ecosystem.

Responsibilities

Support planning and execution of O2O initiatives focused on health & wellness integration:

• Conduct feasibility studies, develop business cases and track ROI for pilot programs
• Collaborate with internal functions (Store Ops, Tech, Marketing, Legal) and external partners (health tech providers, medical partners, etc.) to co‑create service journeys and digital tools
• Define clear customer experience flows across physical and digital interfaces
• Coordinate pilot rollout plans, training materials, SOPs, and post‑launch performance reviews
• Track milestones, manage project timelines, and escalate risks to the Head of Business Development
• Maintain proper documentation of contracts, partner deliverables and operating procedures
• Work closely with Product and Digital Tech teams to ensure proper backend integration with the Guardian App and CDP
• Support the Head of Business Development in crafting proposals, decks and reports for management reviews

About You

• Bachelor’s degree in Business, Healthcare, Life Sciences, Pharmacy, or related fields
• 2‑3 years of relevant experience in project management, healthcare innovation, or retail O2O strategy
• Prior involvement in digital health/wellness pilots or health & beauty operations is a plus
• Strong analytical and strategic thinking capabilities; able to build ROI models and project justifications
• Proficient in PowerPoint, Excel, and project tracking tools
• Excellent communication skills with proven ability to manage diverse stakeholders and external vendors
• Able to work independently in a fast‑paced, cross‑functional environment

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement