Assistant Manager/Manager/Senior Manager (Social Support), RSM/SMI

Ministry Of Social And Family Development; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A government ministry of social services in Singapore is seeking a policy officer focused on social mobility and service integration. The role involves conducting reviews of social assistance policies, developing intervention strategies for lower-income families, and collaborating with various stakeholders. Ideal candidates possess strong analytical, writing, and communication skills, along with a familiarity with data analytics. This is an opportunity to make a meaningful impact in the community.

Qualifications

• Strong writing, analytical and policy formulation skills are required.
• Ability to work effectively with stakeholders and communicate clearly is essential.
• Familiarity with data analytics is an asset.

Responsibilities

• Conduct a review of social assistance philosophy in Singapore.
• Enhance policies for ComCare schemes and work with agencies on support schemes.
• Assess conditionality and incentives in social assistance.
• Identify employment and training gaps for lower-income families.
• Design community initiatives with external stakeholders.

Skills

Strong writing skills

Analytical skills

Policy formulation skills

Strong communication skills

Interpersonal skills

Data analytics familiarity

Job description

What the role is:

The Social Mobility and Service Integration Division (SMI) oversees policies that provide social assistance and improve service delivery to lower‑income groups. Within SMI, the Social Support team focuses on lower‑income households facing financial difficulties, with the aim of supporting them towards achieving stability, self‑reliance, and social mobility over time. Officers in the Social Support team are engaged in high‑tempo policy reviews as MSF relooks its philosophy and approach towards lower‑income households. They work closely with WoG agencies to resolve complex interagency policy dilemmas that unintentionally affect lower‑income households in their efforts to achieve better outcomes. They also gain exposure to the NGO sector as they work with community partners to deliver services and programmes that will have a meaningful impact on lower‑income households.

What you will be working on:

• Conduct a fundamental review of the philosophy underpinning social assistance in Singapore, with the objective of setting the broad direction and level of ambition for the next bound of social support policy development.
• Regularly review and enhance policies for ComCare schemes (Interim, Short‑to‑Medium Term, and Long‑Term Assistance), and work with other agencies to rationalise financial/income support schemes across WoG.
• Review the role of conditionality and incentives in the provision of social assistance in order to nudge lower‑income families to take stronger ownership of their progress.
• Identify gaps faced by lower‑income families vis‑à‑vis employment and skills training through data‑based studies, and subsequently work with agencies to design interventions to improve employment outcomes and wage growth for lower‑income workers.
• Work with external stakeholders to design community initiatives in support of lower‑income families, especially in the areas of employment facilitation, financial resilience and debt relief.

What we are looking for:

• Strong writing, analytical and policy formulation skills
• Strong communication and interpersonal skills
• Ideally a baseline familiarity with data analytics and presentation

About Ministry Of Social And Family Development

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops the “heartware” for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast‑paced environment, we welcome you to be part of the MSF Family!